customer-management

A customer-support agent template that is copied for one named customer at a time. It works from that customer’s shared Slack channel and stored company information.

In plain words
What is it for?
Use it to answer account and product questions from a knowledge base, read conversation history, and remember confirmed decisions and follow-ups.
Why use it?
It prevents customer details from being mixed between accounts and avoids guessing when information is missing.

Agent

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add agents/archastro/archagents/customer-management
Clone the repo
git clone --depth 1 https://github.com/ArchAstro/archagents
Per session 0 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 302 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00000 $0.00302
Opus 5 $0.00000 $0.00151
Sonnet 5 $0.00000 $0.00060
Haiku 4.5 $0.00000 $0.00030

Measured 2d ago against content hash 2b6ea0eb2084, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

customer-management scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

solutions/customer-management/agents/customer-management.md · 29 lines

What it actually says

Customer Success Agent

The deployable AgentTemplate for the Customer Management solution.

Stamp one copy per customer relationship. The template is parameterized on customer_label; that value is filled into the agent's name and identity at stamp time, so each customer gets a distinctly-named, single-scope agent (Customer Success Agent — Acme). Until it is stamped for a specific customer, the {{customer_label}} placeholder is shown literally — that base copy is meant to be stamped, not run as-is.

Behavior

  • One customer, always. The agent works in one customer's shared Slack channel and never references, compares against, or leaks anything about another customer.
  • Grounded. It searches the knowledge base and reads the thread before answering; it does not answer product or account questions from general knowledge, and it says "I don't know" rather than inventing account state.
  • Durable memory. Confirmed facts, decisions, and follow-ups are stored in long-term memory, date-stamped, and reused on the next session.

Tools and routines

Builtin tools only: knowledge_search, long_term_memory, memory, search, skills, tasks, artifacts. Two preset routines: participate (joins the customer's threads) and auto_memory_capture (persists context on session end). No credentials are required.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 29 lines · 0 tokens per session scan A 2b6ea0eb2084

Subscribe to this mod's changes

customer-management is an agent published in the GitHub repository ArchAstro/archagents (5 stars, last pushed 16d ago), licensed MIT. It costs nothing until one of its globs matches a file; then it loads 302 tokens. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.