5 tagged customer support, measured the same way as everything else here.
Agent
Specialized agent for handling customer conversations. Delegates to this agent when the user wants to draft replies, review conversation history, close resolved tickets, manage conversation assignments, or search the knowledge base for answers.
Agent
Specialized agent for optimizing the AI knowledge base. Delegates to this agent when the user wants to find gaps in their knowledge base, identify topics the AI cannot answer, cross-reference conversations with KB content, or improve AI accuracy.
Agent
Specialized agent for monitoring SLA compliance across all open conversations. Delegates to this agent when the user wants to check for SLA breaches, identify at-risk conversations, monitor response times, or ensure no customer is waiting too long.