comms

A collection of templates and guidance for communicating IT incidents, service updates, maintenance, and other operational changes to stakeholders.

In plain words
What is it for?
Use it to write incident notifications, status-page updates, maintenance announcements, and messages for users, managers, or technical teams.
Why use it?
It helps explain service problems in terms users understand, match the tone to the severity, and set expectations for the next update.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/bouob/sysadmin-skills/comms
Any agent
npx skills add bouob/sysadmin-skills --skill comms
Clone the repo
git clone --depth 1 https://github.com/bouob/sysadmin-skills

Made for: Claude Code, Codex.

Per session 54 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 718 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00054 $0.00718
Opus 5 $0.00027 $0.00359
Sonnet 5 $0.00011 $0.00144
Haiku 4.5 $0.00005 $0.00072

Measured 2d ago against content hash 2becce430186, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

comms scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/comms/SKILL.md · 74 lines

How it starts

The opening of the file, as written. The whole thing — 74 lines — stays where its author put it; the contents beside it link to each section on GitHub.

IT Operations Communication

Templates and guidance for stakeholder communication during incidents, changes, and maintenance. All output in English by default; preview in the user's language before writing to file.

  • /incident — loads this skill for incident notifications
  • /statuspage — loads this skill for status page updates
  • itil — provides priority classification that determines communication tone

Core Principles

  1. Impact-focused, not technical — describe what users experience, not what broke internally
  2. Honest but controlled — acknowledge the issue without exposing sensitive infrastructure details
  3. Predictable cadence — always include "Next update by [time]" to reduce anxiety
  4. Severity-appropriate tone — match urgency to priority level
  5. Audience-aware — tailor detail level to the recipient group

Tone by Priority Level

Priority Tone Cadence Example Opening
P1 Urgent, direct, action-oriented Every 15-30 min "We are experiencing a major service disruption..."
P2 Serious, informative Every 30-60 min "We are aware of issues affecting..."
P3 Informative, measured When meaningful updates occur "Some users may notice..."
P4 Routine, brief At resolution "A minor issue has been identified..."

Audience Adaptation

Audience Detail Level Focus
End users Minimal technical detail What is affected, workaround, ETA
Management Business impact + timeline Revenue/productivity impact, resource allocation, ETA
Technical teams Full technical detail Systems affected, error codes, diagnostic steps
External (statuspage) Impact-focused, no internal names Service status, user-facing impact, ETA

What to Include vs Exclude

Include Exclude
Affected service (user-facing name) Internal system names, IP addresses
User impact description Root cause details during active incidents
Current status and actions being taken Names of individuals responsible
Estimated time to resolution (if known) Security-sensitive information
Workaround instructions (if available) Blame or fault attribution
Next update time Speculative root cause

Read the full file on GitHub · 74 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 74 lines · 54 tokens per session scan A 2becce430186

Subscribe to this mod's changes

comms is a skill published in the GitHub repository bouob/sysadmin-skills (2 stars, last pushed 3mo ago), licensed MIT. It adds 54 tokens to every session and 718 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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