Triage a ServiceNow incident or a queue of incidents using NowAIKit MCP tools — gather context, find similar past incidents, suggest a resolution, set priority, and assign. Use when the user asks to triage, investigate, prioritize, or work an incident (by number or as a batch).
Use this skill when the user needs TeamDynamix ITSM operations through MCP: ticket triage and updates, KB article maintenance, asset/CI relationships, service catalog lookups, project issue/risk workflows, or time entry queries. Always discover IDs first, use read-before-write patterns, and enforce write safety gates.