Read from a UModel object-graph semantic layer with the umctl CLI (MCP alternative noted). Three kinds of read: (1) entities & relationships / topology (.entity, .topo) and (2) the model itself (.umodel, and .entityset methods, including entity-linked listskills) return real rows; (3) metrics & logs (getmetrics /…
Model-guided autonomous root-cause analysis over a UModel object-graph semantic layer. Use with umodel-query when diagnosing service degradation, SLO breach, latency/error spikes, incidents, outages, or questions like why a service is slow, degraded, erroring, or timing out. The skill guides evidence collection across…
Use when an EntitySet exposes listskills, a user requests a UModel or RunbookSet Skill, or an entity task supplies SKILL.md. Triggers: listskills, listknowledge, RunbookSet Skill, UModel Skill, execute skill, run skill, 执行技能, 运行技能, Runbook 技能.
Audit ServiceNow CMDB health using NowAIKit MCP tools — find duplicate, orphaned, and stale CIs, score completeness, and propose remediation. Use when the user asks to check CMDB health, data quality, CSDM conformance, or clean up the CMDB.
Triage a ServiceNow incident or a queue of incidents using NowAIKit MCP tools — gather context, find similar past incidents, suggest a resolution, set priority, and assign. Use when the user asks to triage, investigate, prioritize, or work an incident (by number or as a batch).
Safely build and deploy ServiceNow artifacts (business rules, scripts, flows, catalog items) across instances using NowAIKit MCP tools, with update sets, dry-run previews, and ATF verification. Use when the user asks to deploy, promote, build, or move changes between dev/test/prod.
Reviewing, analyzing, and comparing ServiceNow update sets before promotion. Shows changes, risks, dependencies, and conflicts. Use when the user mentions update sets, customizations, promotion, code review, change tracking, pre-deployment review, sysupdatexml, customer updates, "what changed in this update set," or…
Exploring CMDB configuration items, CI class hierarchy, relationships, health metrics, data quality, and CSDM compliance. Use when the user mentions CMDB, configuration items, CIs, CI classes, dependencies, relationships, CMDB health, data quality, duplicates, orphaned CIs, CSDM, service taxonomy, Data Foundations…
Creating, triaging, updating, and analyzing ServiceNow incidents. Assess severity, check affected CIs, find related incidents, and recommend assignments. Use when the user mentions incidents, INC numbers, outages, service disruptions, ticket creation, triage, priority, severity, ITSM operations, SLA breaches…