Use whenever the user mentions fluent, ServiceNow, or the now-sdk, OR when the user prompts for edits within a fluent application (identified by a now.config.json at the project root). Also use when the user needs live instance data — looking up a sysid, inspecting table columns or schema, checking whether a record…
What actually happens when you call snowexecutescript — the Scripted REST endpoint Serac auto-deploys on first use, the scheduled-job fallback, what scheduledjobpending means, and how to get output back when the call comes home empty.
Undo a change already written to a ServiceNow instance — recover the prior payload from sysupdateversion, write it back without corrupting it, and know which damage update set back-out, Deleted Records, or nothing at all can reverse.
Pick the right ServiceNow service class under the Common Service Data Model — business service, service offering, application service, business application — and point the CMDB tools at it without creating the records CSDM tells customers to migrate away from.
ServiceNow release-engineering surface — CI/CD app install/scan/rollback, DevOps change-control & artifact registration, update-set create/preview/commit/back-out, source-control apply/import, plugin activate/rollback, and ATF test-suite runs via the servicenow-api MCP server. Use when the agent must deploy or roll…
ServiceNow Integrated Risk Management / GRC — the ServiceNow equivalent of RSA Archer (GRC) and OneTrust (privacy). Covers Risk Management, Policy & Compliance, Audit Management, Vendor / Third-Party Risk (TPRM), and Privacy Management. Use when the agent must list open risks, roll up compliance by control state, list…
Wire a ServiceNow scoped app (App Engine Studio / Fluent) to a GitLab repository and drive its promotion two ways — Path A: native Studio source control (servicenowsourcecontrol → importrepository / applyremotesourcecontrolchanges, handing off to servicenowcicd for publish/install), or Path B: GitLab-CI-driven…
Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow development, administration, or data exploration. Handles tables, records, business rules, flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs (service-now.com, servicenow.com) or when the user mentions…
Select and optimize embedding models for semantic search and RAG applications. Use when choosing embedding models, implementing chunking strategies, or optimizing embedding quality for specific domains.
Combine vector and keyword search for improved retrieval. Use when implementing RAG systems, building search engines, or when neither approach alone provides sufficient recall.
Python observability patterns including structured logging, metrics, and distributed tracing. Use when adding logging, implementing metrics collection, setting up tracing, or debugging production systems.
Search ServiceNow's official product documentation live, using the bundled Fetch connector. Use this skill whenever you need authoritative ServiceNow documentation - platform capabilities, APIs, application development, security/ACLs, ITSM/ITOM/HRSD, Flow Designer, integrations, Service Portal, scripting, and more …