problem

An IT problem-management guide for recording recurring incidents, known errors, and investigations into their underlying causes. It follows an ITIL-based process from detection through a permanent fix.

In plain words
What is it for?
Use it to create dated problem records, assign problem IDs, document root-cause analysis such as the 5 Whys or Fishbone method, and track progress toward a permanent fix.
Why use it?
It provides a consistent record for issues that keep returning or only have temporary workarounds. This helps separate the underlying problem from individual incident reports and track it until closure.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/bouob/sysadmin-skills/problem
Any agent
npx skills add bouob/sysadmin-skills --skill problem
Clone the repo
git clone --depth 1 https://github.com/bouob/sysadmin-skills

Made for: Claude Code, Codex.

Per session 233 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,826 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00233 $0.01826
Opus 5 $0.00117 $0.00913
Sonnet 5 $0.00047 $0.00365
Haiku 4.5 $0.00023 $0.00183

Measured yesterday against content hash f42718a0787e, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

problem scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/problem/SKILL.md · 207 lines

How it starts

The opening of the file, as written. The whole thing — 207 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Problem Management Workflow

Structured root cause investigation following ITIL v5 Problem Management. Produces a Problem record that tracks investigation progress from detection through permanent fix.

  • itil — Problem Management process context, incident-to-problem handoff criteria
  • done-ops — verification gate before closing the problem

Output

File: {OUTPUT_DIR}/problem-{YYYY-MM-DD}-{slug}.md

  • slug: lowercase kebab-case summary, e.g. vpn-weekly-disconnect, payment-gateway-timeout
  • Problem ID (PRB-{YYYYMMDD}-{NNN}): {NNN} is a daily sequence number starting at 001. If the organization uses a ticketing system, use that system's ID instead.

Default output directory: ./problems/. If a docs/problems/ directory exists in the project, use that instead. Ask the user if neither exists.

All problem records are written in English. Preview content for the user in their preferred language before writing.


When to Create a Problem Record

Create a problem record when ANY of the following are true:

  • The same incident has occurred 3 or more times
  • An incident was closed with a workaround but no permanent fix
  • Root cause is still unknown after the incident was resolved
  • The incident revealed a systemic weakness that could affect other services
  • A major incident (P1/P2) is resolved — proactive problem management recommended

Problem Types

Type Trigger Example
Reactive Created after one or more incidents have occurred VPN drops after repeated user reports
Proactive Created before an incident occurs (trending data, risk analysis) Disk capacity trending toward full in 30 days

Workflow

Step 1: Gather Information

Collect the following (use AskUserQuestion for missing items):

Field Required Example
What is the recurring issue? Yes "Email service intermittently fails to send"
Linked incident IDs Yes "INC-20260401-001, INC-20260408-003"
How often does it occur? Yes "Every Monday morning, ~4 times this month"
Current workaround? No "Restarting the mail queue service fixes it temporarily"
Suspected cause? No "Memory leak after weekend batch job"

Read the full file on GitHub · 207 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 207 lines · 233 tokens per session scan A f42718a0787e

Subscribe to this mod's changes

problem is a skill published in the GitHub repository bouob/sysadmin-skills (2 stars, last pushed 3mo ago), licensed MIT. It adds 233 tokens to every session and 1,826 once invoked, about $0.0012 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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