Skill Claude CodeCodex
Configure ServiceNow Mobile (Now Mobile/Agent) — syssgmobileapp screens, card builders, push notifications, offline sync rules, mobile actions for barcode/GPS, and offline-queue change processing.
Skill Claude CodeCodex
Use ServiceNow events (sysevent) — gs.eventQueue dispatch, syseventregister definitions, syseventscriptaction handlers, delayed events with processon, and reminder/state-change patterns.
Skill Claude CodeCodex
Read and change ServiceNow on-call rotations — the cmnrota → cmnrotaroster → cmnrotamember chain, how "who is on call right now" is resolved from a member window plus the schedule's time zone, and how escalation from an incident reaches it.
Skill Claude CodeCodex
Build ServiceNow Performance Analytics — paindicators (count/sum/avg/percentage), pabreakdowns, pathresholds with severity colors, pawidgets, and padashboards for KPI tracking.
Skill Claude CodeCodex
Use ServiceNow Predictive Intelligence — snml.ClassificationPredictor for auto-categorization, SimilarityPredictor for related records, ClusteringPredictor, model training/retraining, and prediction-feedback accuracy tracking.
Skill Claude CodeCodex
Manage ServiceNow problems — create from linked incidents, proactive pattern detection, RCA with 5-Whys, knownerror workarounds (KEDB), KEDB search by CI/category/keywords, and permanent-fix linkage to changes.
Skill Claude CodeCodex
Build ServiceNow reports (list/bar/pie/line/pivot/single-score) on sysreport, sysdashboard layouts with widget placement, scheduled report delivery, and drill-down configuration.
Skill Claude CodeCodex
Handle ServiceNow service requests — screquest/screqitem creation from catalog items, sctask fulfillment with auto-close on completion, RITM variable access via scitemoptionmtom, and approval status rollup.
Skill Claude CodeCodex
Make outbound REST calls from ServiceNow with snws.RESTMessageV2 — basic/bearer/OAuth/API-key auth, error handling by status code, response parsing, sysrestmessage records, and retry with exponential backoff.
Skill Claude CodeCodex
Create ServiceNow scheduled jobs on sysautoscript — daily/weekly cron patterns, batch processing with time/runtime limits, conditional execution, error notifications, and metrics recording.
Skill Claude CodeCodex
Build ServiceNow scoped applications (xvendorapp) — scope naming, x-prefixed tables, cross-scope script include access via GlideScopedEvaluator, application properties, scoped REST APIs, and store-publishing checklist.
Skill Claude CodeCodex
Write ServiceNow Script Includes — Class.create utility classes, AbstractAjaxProcessor client-callable APIs for GlideAjax, inheritance via Object.extendsObject, and scoped-app patterns.