A ServiceNow MCP server, and the skill guides that teach an agent to use it. 400+ snow_* tools over stdio or streamable HTTP, loaded on demand so the catalog fits a context window, plus blast-radius impact analysis. 57 ServiceNow SKILL.md guides. Works with any MCP client; on npm as @serac-labs/servicenow-mcp.
Skill Claude CodeCodex
Create and debug ServiceNow ACLs (record, field, REST, script-include). Covers role/condition/script patterns, which ACL names can apply to a table or field, field-level visibility, and impersonation testing for row- and field-level security.
Skill Claude CodeCodex
Build ServiceNow Agent Workspace configurations — workspaces, lists, forms, contextual side panels, Agent Assist similar-record finders, and workspace-specific UI actions on sysaw tables.
Skill Claude CodeCodex
ServiceNow Agile Development 2.0 — the rmteam → rmsprint → rmstory → rmepic model, the state and point values ServiceNow actually accepts, how a story is attached to a sprint, and the reporting tools (board, burndown, velocity, capacity, standup, retrospective).
Skill Claude CodeCodex
Configure ServiceNow approval rules and sysapprovalapprover records — manager/group/script approvers, multi-level routing, delegation via sysuserdelegate, and parent-record state rollup.
Skill Claude CodeCodex
Manage ServiceNow hardware assets, software licenses, and lifecycle states on almhardware/almlicense — license allocation, CMDB-to-asset linking, warranty tracking, inventory aggregation (HAM/SAM).
Skill Claude CodeCodex
Build ServiceNow Automated Test Framework tests and suites — impersonation, form steps, assertions, server-side script steps, test parameters, and execution via snowcreateatftest / snowexecuteatftest.
Skill Claude CodeCodex
What actually happens when you call snowexecutescript — the Scripted REST endpoint Serac auto-deploys on first use, the scheduled-job fallback, what scheduledjobpending means, and how to get output back when the call comes home empty.
Skill Claude CodeCodex
Trace ServiceNow configuration dependencies — what artifacts touch a given field, what calls a script include, table/app-level config inventory. Use before deletes, renames, or refactors.
Skill Claude CodeCodex
Write ServiceNow business rules (before/after/async/display) — current vs previous, changesTo/changesFrom, recursion avoidance, setAbortAction, and async dispatch for heavy work.
Skill Claude CodeCodex
Build ServiceNow Service Catalog items, variables, variable sets, catalog client scripts, record producers, and order guides with reference qualifiers and dynamic pricing.
Skill Claude CodeCodex
Create and transition ServiceNow change requests (normal/standard/emergency), change tasks, affected CIs, approval routing, CAB scheduling, and conflict detection across maintenance windows.
Skill Claude CodeCodex
Undo a change already written to a ServiceNow instance — recover the prior payload from sysupdateversion, write it back without corrupting it, and know which damage update set back-out, Deleted Records, or nothing at all can reverse.
Skill Claude CodeCodex
Read and change the classic Workflow engine (wfworkflow, wfworkflowversion, wfactivity, wftransition, wfcontext) — the checked-out-version model, running contexts, and when the right answer is to leave the workflow alone and build the new thing in Flow Designer.
Skill Claude CodeCodex
Write ServiceNow client scripts (onLoad/onChange/onSubmit/onCellEdit) using gform, guser, GlideAjax, field visibility/mandatory toggles, and validation with debounced server calls.
Skill Claude CodeCodex
Create ServiceNow CIs and cmdbrelci relationships, walk upstream/downstream impact, detect orphan/stale CIs, and align discovered CIs with the proper sysclassname hierarchy.
Skill Claude CodeCodex
Review ServiceNow server-side scripts for ES5 violations, ACL/injection/XSS issues, N+1 queries, missing setLimit/error handling, hard-coded sysids, and business-rule recursion risks.
Skill Claude CodeCodex
Pick the right ServiceNow service class under the Common Service Data Model — business service, service offering, application service, business application — and point the CMDB tools at it without creating the records CSDM tells customers to migrate away from.
Skill Claude CodeCodex
Build ServiceNow Customer Service Management — customeraccount, customercontact, sncustomerservicecase routing, service entitlements with usage decrement, and Customer Portal case submission widgets.
Skill Claude CodeCodex
Manage ServiceNow dictionary (sysdictionary), table/field creation, choice lists, dictionary overrides, and sysdatapolicy2 rules that enforce mandatory/read-only/visible field behavior on the data layer.
Skill Claude CodeCodex
Verify what changed on a ServiceNow instance after a tool call — sysaudit inspection, syslog/transaction logs, session context, Flow Designer execution logs, outbound HTTP traces.
Skill Claude CodeCodex
Configure ServiceNow Discovery — schedules, IP ranges, credential affinities, MID Server assignment, custom probes/sensors, identification rules, and run-status monitoring on discovery tables.
Skill Claude CodeCodex
Handle ServiceNow attachments from both sides — the six /api/now/attachment tools that move file bytes in and out of the agent, and GlideSysAttachment for copying between records — plus document generation from sysreporttemplate, PDFs, dmsdocument versioning, and attachment access checks.
Skill Claude CodeCodex
Configure ServiceNow multi-tenant domain separation — domain hierarchy, sysuserhasdomain membership, domain-aware vs cross-domain queries, MSP tenant onboarding, and domain picker logic.
Skill Claude CodeCodex
Create ServiceNow syseventemailaction notifications — templates with substitution variables, mail scripts for dynamic content/recipients/attachments, custom events, weights, and digest configuration.