performance-analytics

A guide to building Performance Analytics in ServiceNow, a platform for managing business workflows and IT services. It covers indicators, breakdowns, thresholds, dashboard widgets, and dashboards for tracking key performance measures.

In plain words
What is it for?
Use it to define counts, sums, averages, percentages, and durations; group results by categories; set warning or critical thresholds; and assemble KPI dashboards.
Why use it?
It explains how to turn ServiceNow data into measurable reports and dashboards instead of assembling the reporting structure by guesswork.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/serac-labs/serac/performance-analytics
Any agent
npx skills add serac-labs/serac --skill performance-analytics
Clone the repo
git clone --depth 1 https://github.com/serac-labs/serac

Made for: Claude Code, Codex.

Per session 44 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,654 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00044 $0.02654
Opus 5 $0.00022 $0.01327
Sonnet 5 $0.00009 $0.00531
Haiku 4.5 $0.00004 $0.00265

Measured 2d ago against content hash 2e495803bb9e, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

performance-analytics scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

packages/skills/performance-analytics/SKILL.md · 400 lines

How it starts

The opening of the file, as written. The whole thing — 400 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Performance Analytics for ServiceNow

Performance Analytics (PA) provides advanced reporting and KPI tracking capabilities for measuring and improving business processes.

PA Architecture

Component Hierarchy

PA Dashboard
├── Widgets
│   ├── Scorecard Widget
│   ├── Time Series Chart
│   ├── Breakdown Pie Chart
│   └── Single Score
├── Indicators
│   ├── Number of Open Incidents
│   ├── Average Resolution Time
│   └── SLA Compliance Rate
├── Breakdowns
│   ├── By Priority
│   ├── By Assignment Group
│   └── By Category
└── Thresholds
    ├── Critical: > 100
    └── Warning: > 50

Key Tables

Table Purpose
pa_indicators KPI definitions
pa_indicator_breakdowns Indicator-breakdown links
pa_breakdowns Breakdown definitions
pa_thresholds Threshold rules
pa_widgets Dashboard widgets
pa_dashboards Dashboard containers

Indicators

Indicator Types

Type Aggregation Example
Count COUNT(*) Number of incidents
Sum SUM(field) Total cost
Average AVG(field) Avg resolution time
Percentage (A/B)*100 SLA compliance %
Duration Time calculation Avg time to resolve

Creating Count Indicator (ES5)

// Create "Open Incidents" indicator
var indicator = new GlideRecord("pa_indicators")
indicator.initialize()
indicator.setValue("name", "Open Incidents")
indicator.setValue("description", "Number of currently open incidents")

// Source configuration
indicator.setValue("cube", "pa_cubes_incident") // or table-based
indicator.setValue("facts_table", "incident")
indicator.setValue("conditions", "active=true")

// Aggregation
indicator.setValue("aggregate", "COUNT") // COUNT, SUM, AVG

// Display settings
indicator.setValue("direction", 2) // 1=Up is good, 2=Down is good
indicator.setValue("unit", "Incidents")
indicator.setValue("precision", 0) // Decimal places

// Scoring
indicator.setValue("frequency", "daily")

indicator.insert()

Read the full file on GitHub · 400 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 400 lines · 44 tokens per session scan A 2e495803bb9e

Subscribe to this mod's changes

performance-analytics is a skill published in the GitHub repository serac-labs/serac (78 stars, last pushed 7d ago), licensed Apache-2.0. It adds 44 tokens to every session and 2,654 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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