sn-upgrade

sn-upgrade is a skill for Claude Code from IvanBBaev/servicenow-mcp-ai. It costs 62 tokens per session (730 once invoked), scanned A, original, MIT.

A read-only ServiceNow upgrade review that examines upgrade history, unresolved skipped records, version differences, and apps with available updates.

In plain words
What is it for?
Use it after an upgrade, before planning one, or when reviewing skipped records and store app updates.
Why use it?
It helps identify what an upgrade left unresolved before deciding whether to keep, revert, or merge those records. It does not make changes to the ServiceNow instance.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin. Also seen: mentions subagents.

Part of the servicenow-mcp-ai plugin — 8 skills, 2 agents, 3 hooks, 1 MCP server shipped together

Good fit Use it after an upgrade, before planning one, or when reviewing skipped records and store app updates.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add IvanBBaev/servicenow-mcp-ai --skill sn-upgrade
Clone the repo
git clone --depth 1 https://github.com/IvanBBaev/servicenow-mcp-ai

Made for: Claude Code.

Or install servicenow-mcp-ai, the plugin that ships this one along with the rest of its 8 skills, 2 agents, 3 hooks, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for sn-upgrade

README.md
[![agentmods](https://agentmods.dev/badge/skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade/github.svg)](https://agentmods.dev/skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade)
Your own site
<a href="https://agentmods.dev/skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade"><img src="https://agentmods.dev/badge/skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for sn-upgrade

Your own site · 80×15
<a href="https://agentmods.dev/skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade"><img src="https://agentmods.dev/badge/skills/ivanbbaev/servicenow-mcp-ai/sn-upgrade.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 62 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 730 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00062 $0.00730
Opus 5.5 $0.00025 $0.00292
Sonnet 5.5 $0.00012 $0.00146
Haiku 4.5 $0.00006 $0.00073

Measured 2d ago against content hash 0ced7b43610d, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

sn-upgrade scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/sn-upgrade/SKILL.md · 58 lines

How it starts

The opening of the file, as written. The whole thing — 58 lines — stays where its author put it; the contents beside it link to each section on GitHub.

sn-upgrade — what the upgrade skipped, and what to do with it

Read-only analysis through the ServiceNow MCP server.

When not to use

  • Something broke after the upgrade and users see it now — start with sn-triage, then come back for the skips.
  • Comparing two instances or reviewing an update set — use sn-drift.
  • Reverting, merging or resolving a skip on the instance — this skill only reads; the change itself goes through sn-safe-write.
  • Hand-off (where the client has the plugin's subagents): a skip list too long to read in the conversation goes to the sn-investigator subagent, which returns the classified records without flooding the context.

Steps

  1. Packages: this skill calls tools from instance, artifacts and docs, which the default discovery profile leaves off. Read enabledPackages in servicenow_get_status; for a missing package, enable it with the server's enable_package admin tool and tell the user, or ask the operator to add it to SN_TOOL_PACKAGES. A package listed in deniedPackages cannot be enabled — skip the steps that need it and report them as not checked.
  2. History: servicenow_review_upgrade with no arguments lists the upgrades, newest first (from / to version, dates, completion status). Take the sys_id of the upgrade in question.
  3. Skipped records: servicenow_review_upgrade with upgrade — the unresolved skips grouped by application and artefact type. A skip already reviewed (retained, merged, reverted) is not listed.
  4. Per skip: for the records that matter most — security, business rules, script includes, client scripts first — servicenow_review_upgrade with update_name. only_customer_changes keeps the customer version; only_base_changes can revert to the new base; both_changed needs a merge — show the field diff. servicenow_get_artifact reads the current record when the diff alone does not explain the customisation.
  5. Store apps: servicenow_review_upgrade with store_updates: true — apps with an update and the customised artefacts in their scope that the update can overwrite.
  6. To keep the result: servicenow_document_instance with kinds: ["upgrade"] writes upgrade.md.

Read the full file on GitHub · 58 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 58 lines · 62 tokens per session scan A 0ced7b43610d

Subscribe to this mod's changes

sn-upgrade is a skill published in the GitHub repository IvanBBaev/servicenow-mcp-ai (8 stars, last pushed yesterday), licensed MIT. It adds 62 tokens to every session and 730 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-15.

Related

Other skills, from other repositories

instance-performance-triage

Answer "the instance is slow" or "my nightly job never ran" from ServiceNow's own telemetry — transaction logs, syslog, systrigger, progress workers, execution trackers — instead of ad-hoc scripts that add to the load.

serac-labs/serac · 55 tokens

change-rollback

Undo a change already written to a ServiceNow instance — recover the prior payload from sysupdateversion, write it back without corrupting it, and know which damage update set back-out, Deleted Records, or nothing at all can reverse.

serac-labs/serac · 51 tokens

blast-radius

Trace ServiceNow configuration dependencies — what artifacts touch a given field, what calls a script include, table/app-level config inventory. Use before deletes, renames, or refactors.

serac-labs/serac · 39 tokens

incident-management

Manage ServiceNow incidents — creation with impact/urgency priority calc, auto-assignment by category, reassignment tracking, major incident declaration with bridge calls, time-based escalation, MTTR metrics.

serac-labs/serac · 42 tokens

problem-management

Manage ServiceNow problems — create from linked incidents, proactive pattern detection, RCA with 5-Whys, knownerror workarounds (KEDB), KEDB search by CI/category/keywords, and permanent-fix linkage to changes.

serac-labs/serac · 53 tokens

debugging-mutations

Verify what changed on a ServiceNow instance after a tool call — sysaudit inspection, syslog/transaction logs, session context, Flow Designer execution logs, outbound HTTP traces.

serac-labs/serac · 41 tokens