scheduled-jobs

Scheduled Jobs for ServiceNow

Scheduled Jobs automate recurring tasks, batch processing, and maintenance operations.

Job Types

Scheduled Script Execution (ES5)

Basic Scheduled Job

// Table: sysauto_script
// Name: Close Stale Incidents
// Run: Daily at 2:00 AM

// Script (ES5 ONLY!):
;(function executeScheduledJob() {
  var LOG_PREFIX = "[CloseStaleIncidents] "
  var closedCount = 0

  // Find incidents inactive for 30 days
  var staleDate = new GlideDateTime()
  staleDate.addDaysLocalTime(-30)

  var gr = new GlideRecord("incident")
  gr.addQuery("state", "IN", "1,2,3") // New, In Progress, On Hold
  gr.addQuery("sys_updated_on", "<", staleDate)
  gr.addQuery("active", true)
  gr.query()

  gs.info(LOG_PREFIX + "Found " + gr.getRowCount() + " stale incidents")

  while (gr.next()) {
    gr.state = 7 // Closed
    gr.close_code = "Closed/Resolved by Caller"
    gr.close_notes = "Auto-closed due to 30 days of inactivity"
    gr.update()
    closedCount++
  }

  gs.info(LOG_PREFIX + "Closed " + closedCount + " stale incidents")
})()

Scheduled Job with Error Handling (ES5)

// Name: Sync User Data
// Run: Every 6 hours

;(function executeScheduledJob() {
  var LOG_PREFIX = "[SyncUserData] "
  var stats = {
    processed: 0,
    updated: 0,
    errors: 0,
  }

  try {
    // Get users needing sync
    var gr = new GlideRecord("sys_user")
    gr.addQuery("u_needs_sync", true)
    gr.addQuery("active", true)
    gr.setLimit(1000) // Process in batches
    gr.query()

    while (gr.next()) {
      stats.processed++
      try {
        var updated = syncUserFromSource(gr)
        if (updated) {
          stats.updated++
        }
      } catch (e) {
        stats.errors++
        gs.error(LOG_PREFIX + "Error syncing user " + gr.user_name + ": " + e.message)
      }
    }

    gs.info(LOG_PREFIX + "Sync complete: " + JSON.stringify(stats))

    // Send summary email if errors
    if (stats.errors > 0) {
      sendErrorSummary(stats)
    }
  } catch (e) {
    gs.error(LOG_PREFIX + "Job failed: " + e.message)
    notifyAdmins("User sync job failed: " + e.message)
  }

  function syncUserFromSource(userGr) {
    // Sync logic here
    userGr.u_needs_sync = false
    userGr.u_last_sync = new GlideDateTime()
    return userGr.update()
  }

  function sendErrorSummary(stats) {
    gs.eventQueue("user.sync.errors", null, JSON.stringify(stats), "")
  }

  function notifyAdmins(message) {
    gs.eventQueue("system.job.failure", null, message, "")
  }
})()