support-triage

support-triage is an agent for Claude Code from 2anki/2anki.net. It costs 55 tokens per session (786 once invoked), scanned A, original, no licence file.

An agent that sorts support email files into categories such as bugs, feature requests, billing, how-to questions, spam, or urgent issues.

In plain words
What is it for?
Use it when new .eml email files arrive in Downloads or when you paste a batch of support messages.
Why use it?
It reduces the manual work of reading each message, identifying its main issue, and deciding what should happen next.

Agent for Claude Code

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add agents/2anki/2anki.net/support-triage
Clone the repo
git clone --depth 1 https://github.com/2anki/2anki.net

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for support-triage

README.md
[![agentmods](https://agentmods.dev/badge/agents/2anki/2anki.net/support-triage.svg)](https://agentmods.dev/agents/2anki/2anki.net/support-triage)
Your own site
<a href="https://agentmods.dev/agents/2anki/2anki.net/support-triage"><img src="https://agentmods.dev/badge/agents/2anki/2anki.net/support-triage.svg" alt="Measured on agentmods" height="20"></a>
Per session 55 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 786 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00055 $0.00786
Opus 5 $0.00028 $0.00393
Sonnet 5 $0.00011 $0.00157
Haiku 4.5 $0.00006 $0.00079

Measured 4d ago against content hash 926e271f657c, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

support-triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/agents/support-triage.md · 57 lines

The source is not reproduced here

No licence file

A repository with no LICENSE is all rights reserved by default, so the body is not copied here. The metadata, the measurements and the link are.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 57 lines · 55 tokens per session scan A 926e271f657c

Subscribe to this mod's changes

support-triage is an agent published in the GitHub repository 2anki/2anki.net (324 stars, last pushed yesterday), with no licence file. It adds 55 tokens to every session and 786 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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