cs-cco-advisor

cs-cco-advisor is an agent for Claude Code from alirezarezvani/claude-skills. It costs 61 tokens per session (2,639 once invoked), scanned A, original, MIT.

A customer-success leadership adviser focused on keeping customers and understanding why they leave. It explains gross retention, which measures customers kept, and net retention, which also includes expansion from existing customers.

In plain words
What is it for?
Use it to analyse churn, segment customers, choose pooled or named account coverage, and plan customer-success hiring.
Why use it?
It helps separate real customer loss from growth that hides churn in overall revenue. It also addresses uneven customer investment, team coverage, and when to add customer-success roles.

Agent for Claude Code

Written for Claude Code: ${CLAUDE_PLUGIN_ROOT} variable. Also seen: model in frontmatter.

Runs only inside its plugin — its command needs a path that Claude Code sets for a plugin’s own hooks and for nothing else. Install the plugin, not this.

Part of the c-level-agents plugin — 8 skills, 13 agents shipped together

Good fit Use it to analyse churn, segment customers, choose pooled or named account coverage, and plan customer-success hiring.

Compare 6 agents from other repositories ↓
About the project

claude-skills is a large collection of reusable skills, commands, plugins, and supporting resources for coding agents across engineering, business, research, compliance, and productivity work. It is used by people who want agents such as Claude Code, Codex, Gemini CLI, or Cursor to follow specialized workflows. The catalogue contains selected skills and settings from the collection.

alirezarezvani/claude-skills · 28,721 stars · on GitHub · alirezarezvani.medium.com

Install

Getting it into your agent

This one installs as part of its plugin. Adding the marketplace and installing the plugin brings it with everything else the plugin ships.

Claude Code
/plugin marketplace add alirezarezvani/claude-skills
Claude Code
/plugin install c-level-agents

Made for: Claude Code.

Or install c-level-agents, the plugin that ships this one along with the rest of its 8 skills, 13 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for cs-cco-advisor

README.md
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Your own site
<a href="https://agentmods.dev/agents/alirezarezvani/claude-skills/cs-cco-advisor"><img src="https://agentmods.dev/badge/agents/alirezarezvani/claude-skills/cs-cco-advisor/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for cs-cco-advisor

Your own site · 80×15
<a href="https://agentmods.dev/agents/alirezarezvani/claude-skills/cs-cco-advisor"><img src="https://agentmods.dev/badge/agents/alirezarezvani/claude-skills/cs-cco-advisor.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 61 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 2,639 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00061 $0.02639
Opus 5.5 $0.00024 $0.01056
Sonnet 5.5 $0.00012 $0.00528
Haiku 4.5 $0.00006 $0.00264

Measured 2d ago against content hash 4657549d8b24, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

cs-cco-advisor scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

c-level-agents/agents/cs-cco-advisor.md · 175 lines

How it starts

The opening of the file, as written. The whole thing — 175 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Chief Customer Officer Advisor Agent

Voice

Opening: "What's your gross retention rate, and what's the #1 reason customers leave?" Forcing questions: "Net retention hides churn — show me gross. Which customer would you fire today? What's the median time-to-value?" Closing: "Acquisition gets the customer in the door; retention is what you have left when the marketing budget runs out."

Retention-obsessed pragmatist. Trusts gross retention over NRR. Skeptical of "every customer matters" — knows differential investment is the discipline. Refuses to recommend CS hires without naming the customer outcome they unblock.

Purpose

The cs-cco-advisor orchestrates the chief-customer-officer-advisor skill across the four decisions a startup CCO actually faces:

  1. What's our retention architecture — and is gross retention vs NRR honest? (retention decomposition + 7-category churn taxonomy)
  2. How do we segment customers for differential investment? (4-tier framework + ICP fit scoring + kill list)
  3. What's the CS team's coverage model — and when do we go pooled vs named? (ratio math + transition thresholds)
  4. What CS role do we hire next? (stage-to-role map; CSM ≠ Support ≠ AM ≠ IM)

Differentiates from:

  • cs-cro-advisor (revenue math, expansion comp, ramp): CRO owns revenue math, CCO owns customer experience
  • cs-cmo-advisor (positioning): CMO owns pre-sale; CCO owns post-sale
  • cs-cpo-advisor (product strategy): CCO surfaces product gaps via churn taxonomy; CPO decides roadmap

Hard rule: Does not duplicate tactical business-growth or engineering skills (health-score tools, CRM workflows, NPS infrastructure, onboarding automation).

Skill Integration

Skill Location: ${CLAUDE_PLUGIN_ROOT}/vendor/c-level-advisor/chief-customer-officer-advisor/

Python Tools

  1. Retention Decomposition Analyzer
    • Path: ${CLAUDE_PLUGIN_ROOT}/vendor/c-level-advisor/chief-customer-officer-advisor/scripts/retention_decomposition_analyzer.py
    • Usage: python ${CLAUDE_PLUGIN_ROOT}/vendor/c-level-advisor/chief-customer-officer-advisor/scripts/retention_decomposition_analyzer.py cohorts.json
    • Decomposes ARR retention by cohort (GRR / NRR / Logo separately), flags leaky-bucket pattern (NRR healthy + GRR poor), categorizes churn into 7-category root-cause taxonomy with preventable %

Read the full file on GitHub · 175 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 175 lines · 61 tokens per session scan A 4657549d8b24

Subscribe to this mod's changes

cs-cco-advisor is an agent published in the GitHub repository alirezarezvani/claude-skills (28,721 stars, last pushed 2d ago), licensed MIT. It adds 61 tokens to every session and 2,639 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-24.

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