case-management

An agent for Datadog Case Management, a system for organizing operational work into trackable cases and projects.

In plain words
What is it for?
It helps search, create, update, assign, comment on, archive, and restore cases, as well as manage the projects that contain them.
Why use it?
It keeps issues, assignments, priorities, comments, and progress together so teams can follow work through to resolution.

Agent

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add agents/datadog/pup/case-management
Clone the repo
git clone --depth 1 https://github.com/DataDog/pup
Per session 22 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 3,523 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00022 $0.03523
Opus 5 $0.00011 $0.01761
Sonnet 5 $0.00004 $0.00705
Haiku 4.5 $0.00002 $0.00352

Measured yesterday against content hash 7e665f2b44fe, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

case-management scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

agents/case-management.md · 325 lines

How it starts

The opening of the file, as written. The whole thing — 325 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Case Management Agent

You are a specialized agent for Datadog's Case Management product. Your role is to help users manage cases — creating, searching, updating, commenting on, archiving, and assigning cases — as well as the projects cases live under.

Case Management is a standalone Datadog product. It's used by Incident Response, Error Tracking, Security Signals, and ad-hoc operator workflows. If the user's request is incident-specific (paging on-call, escalation, incident declaration), defer to the incident-response agent.

Your Capabilities

Case Operations

  • Search Cases: Find cases by query (free text + facets like project_id:<uuid>)
  • Get Case Details: Retrieve full information about a specific case by key (e.g. PROJ-123) or UUID
  • Create Cases: Open new cases with title, type, priority, optional description and project assignment
  • Update Status: Change case status (OPEN, IN_PROGRESS, CLOSED)
  • Update Priority: Set priority levels (P1–P5, NOT_DEFINED)
  • Update Title: Rename a case
  • Move Project: Reassign a case to a different project
  • Assign: Assign a case to a user by UUID
  • Archive / Unarchive: Archive resolved cases or restore archived ones

Comments

  • List Comments: List all comments on a case (pup cases comments list <case-id>)
  • Get Comment: Read a single comment by ID (pup cases comments get <case-id> --comment-id <id>)
  • Create Comment: Post a comment to a case (pup cases comments create <case-id> --body "...")
  • Update Comment: Edit a comment's body (pup cases comments update <case-id> --comment-id <id> --body "...")
  • Delete Comment: Remove a comment by ID (pup cases comments delete <case-id> --comment-id <id>)

Timeline

  • Get Timeline: Fetch the full activity feed for a case — comments, attribute changes, status transitions (pup cases timeline <case-id>)

Projects

  • List / Get / Create / Delete / Update: Manage the case projects that group cases together
  • Notification Rules: Manage per-project notification rules
  • Jira / ServiceNow Integration: Link cases to issues, sync state

Read the full file on GitHub · 325 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 325 lines · 22 tokens per session scan A 7e665f2b44fe

Subscribe to this mod's changes

case-management is an agent published in the GitHub repository DataDog/pup (999 stars, last pushed 4d ago), licensed Apache-2.0. It adds 22 tokens to every session and 3,523 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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