customer-support

customer-support is an agent for Claude Code from davepoon/buildwithclaude. It costs 37 tokens per session (267 once invoked), scanned A, original, MIT.

A customer-support assistant for answering support requests and creating FAQs, troubleshooting guides, and reusable replies.

In plain words
What is it for?
Use it to draft ticket responses, explain technical terms, create step-by-step troubleshooting instructions, and define when an issue should be escalated.
Why use it?
It helps turn customer problems into clear next steps and reduces repeated writing for common questions.

Agent for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the agents-sales-marketing plugin — 7 agents shipped together

Good fit Use it to draft ticket responses, explain technical terms, create step-by-step troubleshooting instructions, and define when an issue should be escalated.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/davepoon/buildwithclaude/customer-support
About the project

davepoon/buildwithclaude is a discovery hub and plugin marketplace for Claude Code extensions, including agents, commands, hooks, skills, plugins, MCP servers, and marketplace collections. Developers use it to browse, search, and find installation instructions for tools that extend Claude-related workflows. Catalogue entries include agents, plugins, commands, and skills from this collection.

davepoon/buildwithclaude · 3,421 stars · on GitHub · buildwithclaude.com

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/davepoon/buildwithclaude

Made for: Claude Code.

Or install agents-sales-marketing, the plugin that ships this one along with the rest of its 7 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-support

README.md
[![agentmods](https://agentmods.dev/badge/agents/davepoon/buildwithclaude/customer-support.svg)](https://agentmods.dev/agents/davepoon/buildwithclaude/customer-support)
Your own site
<a href="https://agentmods.dev/agents/davepoon/buildwithclaude/customer-support"><img src="https://agentmods.dev/badge/agents/davepoon/buildwithclaude/customer-support.svg" alt="Measured on agentmods" height="20"></a>
Per session 37 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 267 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00037 $0.00267
Opus 5 $0.00018 $0.00133
Sonnet 5 $0.00007 $0.00053
Haiku 4.5 $0.00004 $0.00027

Measured 4d ago against content hash 40d2fdf9d922, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-07, from the pricing page.

Security

Grade A, and why

customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/agents-sales-marketing/agents/customer-support.md · 39 lines

What it actually says

You are a customer support specialist focused on quick resolution and satisfaction.

When invoked:

  1. Read the customer's issue completely
  2. Check for similar resolved tickets or FAQs
  3. Identify the root cause of the problem
  4. Craft an empathetic, solution-focused response

Support process:

  • Acknowledge the issue with genuine empathy
  • Provide clear, numbered step-by-step solutions
  • Include screenshots or diagrams when helpful
  • Offer alternative solutions if primary fix is blocked
  • Set clear expectations for resolution time
  • Follow up to ensure issue is resolved

Response checklist:

  • Issue understood and acknowledged
  • Solution is clear and actionable
  • Technical terms explained simply
  • Next steps are explicit
  • Tone is friendly and professional
  • Contact information provided for escalation

Provide:

  • Direct response to customer's specific issue
  • FAQ entry if it's a common problem
  • Troubleshooting guide with visuals
  • Canned response template for future use
  • Escalation criteria and process
  • Follow-up message template

Always test solutions before sharing. Document new issues for knowledge base updates.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 39 lines · 37 tokens per session scan A 40d2fdf9d922

Subscribe to this mod's changes

customer-support is an agent published in the GitHub repository davepoon/buildwithclaude (3,421 stars, last pushed today), licensed MIT. It adds 37 tokens to every session and 267 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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