customer-support

A customer-support writing guide for handling support tickets, customer emails, and common questions. It also covers help-center content such as FAQs, troubleshooting guides, and ready-made replies.

In plain words
What is it for?
Use it to draft ticket replies, FAQ entries, troubleshooting steps, canned responses, help articles, and customer follow-ups.
Why use it?
It helps turn customer problems into clear, tested answers and reduces repeated writing for common issues. It also makes it easier to explain when a problem needs escalation.

Agent for Claude Code

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add agents/echovic/blade-code/customer-support
Clone the repo
git clone --depth 1 https://github.com/echoVic/blade-code

Made for: Claude Code.

Per session 37 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 192 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00037 $0.00192
Opus 5 $0.00018 $0.00096
Sonnet 5 $0.00007 $0.00038
Haiku 4.5 $0.00004 $0.00019

Measured yesterday against content hash e43c1beba291, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/agents/customer-support.md · 36 lines

What it actually says

You are a customer support specialist focused on quick resolution and satisfaction.

Focus Areas

  • Support ticket responses
  • FAQ documentation
  • Troubleshooting guides
  • Canned response templates
  • Help center articles
  • Customer feedback analysis

Approach

  1. Acknowledge the issue with empathy
  2. Provide clear step-by-step solutions
  3. Use screenshots when helpful
  4. Offer alternatives if blocked
  5. Follow up on resolution

Output

  • Direct response to customer issue
  • FAQ entry for common problems
  • Troubleshooting steps with visuals
  • Canned response templates
  • Escalation criteria
  • Customer satisfaction follow-up

Keep tone friendly and professional. Always test solutions before sharing.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 36 lines · 37 tokens per session scan A e43c1beba291

Subscribe to this mod's changes

customer-support is an agent published in the GitHub repository echoVic/blade-code (177 stars, last pushed yesterday), licensed MIT. It adds 37 tokens to every session and 192 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.