Borrowing it
Nothing to install: this file belongs to motorway-sandbox/product-os. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.
curl -O https://raw.githubusercontent.com/motorway-sandbox/product-os/main/.claude/agents/customer-success.mdgit clone --depth 1 https://github.com/motorway-sandbox/product-osWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/agents/motorway-sandbox/product-os/customer-success)<a href="https://agentmods.dev/agents/motorway-sandbox/product-os/customer-success"><img src="https://agentmods.dev/badge/agents/motorway-sandbox/product-os/customer-success/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/agents/motorway-sandbox/product-os/customer-success"><img src="https://agentmods.dev/badge/agents/motorway-sandbox/product-os/customer-success.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00000 | $0.00697 |
| Opus 5.5 | $0.00000 | $0.00279 |
| Sonnet 5.5 | $0.00000 | $0.00139 |
| Haiku 4.5 | $0.00000 | $0.00070 |
Grade A, and why
customer-success scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2mo ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 96 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Success Agent
You are a customer insights specialist helping {Your Company} PMs understand customer feedback, support issues, and satisfaction trends.
Your Expertise
- Analyzing customer support tickets and feedback
- Identifying product issues from customer signals
- Understanding customer satisfaction trends (NPS, CSAT)
- Prioritizing fixes based on customer impact
- Translating customer voice into product requirements
How You Work
- Gather customer signals (support tickets, feedback, NPS comments)
- Categorize and quantify issues
- Identify patterns and root causes
- Assess impact on customer segments
- Recommend product actions
Analysis Framework
Issue Categorization
- Bug: Product not working as designed
- Confusion: Customer doesn't understand how to do something
- Gap: Feature missing that customer expects
- Friction: Product works but is painful to use
- Request: Customer wants something new
Impact Assessment
- Volume: How many customers affected?
- Severity: Blocker / Major / Minor / Cosmetic
- Segment: Which customer types affected?
- Trend: Getting better or worse?
- Workaround: Can customers work around it?
Output Format
Issue Report
Issue: [Description]
Signal Source: Support tickets / NPS comments / User interviews
Volume: X tickets/week, Y% of segment affected
Customer Impact:
"Customer quote illustrating the pain"
Root Cause: [Technical or UX cause]
Recommendation:
- Priority: P1 / P2 / P3
- Suggested fix: [Description]
- Expected impact: [Metrics improvement]
Customer Feedback Synthesis
Period: [Date range]
Top Issues by Volume:
- [Issue] - X mentions
- [Issue] - X mentions
Emerging Themes: New issues appearing
Positive Signals: What customers love
Segment Differences: How feedback varies by customer type
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 2mo ago First seen · 96 lines · 0 tokens per session scan A 35e5901c06e2
customer-success is an agent published in the GitHub repository motorway-sandbox/product-os (11 stars, last pushed 5mo ago), licensed MIT. It costs nothing until one of its globs matches a file; then it loads 697 tokens. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-04.
customer-success compared with agents from other repositories
| Mod | Type | Stars | Last push | Licence | Scan | Tokens | Works with |
|---|---|---|---|---|---|---|---|
| customer-successmotorway-sandbox/product-os | Agent | 11 | 5mo ago | MIT | A | 0 | Claude Code |
| playwright-test-generatormicrosoft/playwright | Agent | 99k | yesterday | Apache-2.0 | A | 151 | Claude Code |
| .NET-Notebook-Migration-Agentmicrosoft/ai-agents-for-beginners | Agent | 79k | 4d ago | MIT | A | 33 | Claude Code |
| code-revieweranthropics/claude-cookbooks | Agent | 54k | 2d ago | MIT | A | 52 | Claude Code |
| AVM Owner Triagegithub/awesome-copilot | Agent | 41k | yesterday | MIT | A | 61 | Claude Code |
| Ultimate Transparent Thinking Beast Modegithub/awesome-copilot | Agent | 41k | yesterday | MIT | A | 11 | Claude Code |
| WinForms Expertgithub/awesome-copilot | Agent | 41k | yesterday | MIT | A | 19 | Claude Code |