Customer Support

An agent role for customer-support work in an online shop.

In plain words
What is it for?
It is intended for e-commerce customer support, though the specific jobs are not described.
Why use it?
It assigns e-commerce support work to a dedicated role, but the description does not specify its methods or tasks.

Agent for Claude Code

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add agents/penguinalleyapps/paco-framework/customer-support
Clone the repo
git clone --depth 1 https://github.com/PenguinAlleyApps/paco-framework

Made for: Claude Code.

Per session 8 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 233 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00008 $0.00233
Opus 5 $0.00004 $0.00117
Sonnet 5 $0.00002 $0.00047
Haiku 4.5 $0.00001 $0.00023

Measured 2d ago against content hash 89ab85e5bacd, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

Customer Support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

templates/premium/ecommerce/.claude/agents/customer-support.md · 30 lines

The source is not reproduced here

Licensed AGPL-3.0

The repository is licensed AGPL-3.0, which this catalogue does not treat as permission to reproduce the file. Read it at the source.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 30 lines · 8 tokens per session scan A 89ab85e5bacd

Subscribe to this mod's changes

Customer Support is an agent published in the GitHub repository PenguinAlleyApps/paco-framework (4 stars, last pushed 4mo ago), licensed AGPL-3.0. It adds 8 tokens to every session and 233 once invoked, about $0.0000 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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