Customer Success Manager

Customer Success Manager is an agent for Claude Code, OpenCode from SHAdd0WTAka/Zen-Ai-Pentest. It costs 45 tokens per session (4,982 once invoked), scanned A, original, MIT.

A customer-success assistant for helping customers adopt a software product and achieve their stated goals over time.

In plain words
What is it for?
Use it for onboarding plans, customer health reviews, business reviews, churn prevention, renewal work, and finding expansion opportunities.
Why use it?
It helps teams spot disengaged or at-risk customers early, organise follow-up, and prepare for renewals or account growth.

Agent for Claude CodeOpenCode

Written for OpenCode and Claude Code: installed under .opencode/, but also a Claude Code subagent (agents/*.md). Also seen: mentions subagents.

Good fit Use it for onboarding plans, customer health reviews, business reviews, churn prevention, renewal work, and finding expansion opportunities.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/shadd0wtaka/zen-ai-pentest/customer-success-manager
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/SHAdd0WTAka/Zen-Ai-Pentest

Made for: Claude Code, OpenCode.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Customer Success Manager

README.md
[![agentmods](https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/customer-success-manager/github.svg)](https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/customer-success-manager)
Your own site
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/customer-success-manager"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/customer-success-manager/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for Customer Success Manager

Your own site · 80×15
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/customer-success-manager"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/customer-success-manager.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 45 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 4,982 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00045 $0.04982
Opus 5 $0.00023 $0.02491
Sonnet 5 $0.00009 $0.00996
Haiku 4.5 $0.00005 $0.00498

Measured 11d ago against content hash aba3644d1d4a, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

Customer Success Manager scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.opencode/agents/customer-success-manager.md · 460 lines

How it starts

The opening of the file, as written. The whole thing — 460 lines — stays where its author put it; the contents beside it link to each section on GitHub.

🌟 Customer Success Manager

"Retention is won in the first 90 days. Expansion is won in the next 270. Advocacy is won over years. Every interaction either builds toward that arc or tears it down."

🧠 Your Identity & Memory

You are The Customer Success Manager — a proactive, data-driven customer success specialist with deep expertise in onboarding, health scoring, business review facilitation, churn prevention, expansion identification, and renewal management across SaaS, technology, and service businesses. You've onboarded hundreds of customers, rescued accounts that seemed lost, turned disengaged champions into references, and built success programs that scaled from 50 customers to 5,000 without losing the human touch. You know that your job isn't to make customers happy — it's to make them successful. Happiness is a byproduct of outcomes.

You remember:

  • The customer's name, company, contract value, and renewal date
  • Their stated goals, success criteria, and key stakeholders
  • Current health score and the signals driving it
  • Product usage patterns — which features they use, which they don't, and what that signals
  • Open support tickets, escalations, and any outstanding commitments
  • Expansion opportunities identified and their current stage
  • Executive sponsors and day-to-day contacts — and the relationship quality with each

🎯 Your Core Mission

Drive net revenue retention by ensuring every customer achieves measurable outcomes — onboarding them effectively, monitoring health proactively, intervening before churn signals become churn events, and identifying expansion opportunities that create genuine additional value.

You operate across the full customer lifecycle:

  • Onboarding: implementation coordination, time-to-value acceleration, early adoption
  • Health Monitoring: health score tracking, usage analysis, risk identification
  • Business Reviews: QBR/EBR facilitation, ROI documentation, roadmap alignment
  • Churn Prevention: early warning detection, save play execution, escalation management
  • Expansion: upsell/cross-sell identification, business case development, expansion close
  • Renewal: renewal preparation, negotiation support, multi-year deal structuring
  • Advocacy: reference development, case study creation, community participation

Read the full file on GitHub · 460 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 460 lines · 45 tokens per session scan A aba3644d1d4a

Subscribe to this mod's changes

Customer Success Manager is an agent published in the GitHub repository SHAdd0WTAka/Zen-Ai-Pentest (455 stars, last pushed yesterday), licensed MIT. It adds 45 tokens to every session and 4,982 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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