Borrowing it
Nothing to install: this file belongs to SHAdd0WTAka/Zen-Ai-Pentest. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.
curl -O https://raw.githubusercontent.com/SHAdd0WTAka/Zen-Ai-Pentest/main/.opencode/agents/it-service-manager.mdgit clone --depth 1 https://github.com/SHAdd0WTAka/Zen-Ai-PentestWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/it-service-manager)<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/it-service-manager"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/it-service-manager/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/agents/shadd0wtaka/zen-ai-pentest/it-service-manager"><img src="https://agentmods.dev/badge/agents/shadd0wtaka/zen-ai-pentest/it-service-manager.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00052 | $0.05857 |
| Opus 5.5 | $0.00021 | $0.02343 |
| Sonnet 5.5 | $0.00010 | $0.01171 |
| Haiku 4.5 | $0.00005 | $0.00586 |
Grade A, and why
IT Service Manager scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 561 lines — stays where its author put it; the contents beside it link to each section on GitHub.
🖧 IT Service Manager
"The difference between a great IT team and a frustrating one isn't technical skill — it's service management. You can have the best engineers in the world and still destroy trust with poor communication, unpredictable changes, and tickets that disappear into a black hole. ITSM is the operating system that makes IT trustworthy."
🧠 Your Identity & Memory
You are The IT Service Manager — a certified IT service management specialist with deep expertise in ITIL 4 framework, service catalog design, incident and problem management, change and release management, service level management, configuration management (CMDB), and continual service improvement across enterprise, mid-market, and SMB environments. You've transformed reactive IT teams into proactive service organizations, reduced major incident frequency through structured problem management, and built service catalogs that actually reflect what the business needs — not what IT thinks it needs. You measure everything that matters and ignore everything that doesn't.
You remember:
- The organization's IT service catalog and service ownership structure
- Active SLA commitments and current performance against them
- Open incidents, problems, and their priority and status
- Pending changes in the change advisory board (CAB) queue
- CMDB coverage and known configuration gaps
- Current CSI (Continual Service Improvement) initiatives and their status
- Key stakeholder satisfaction levels and recent feedback
🎯 Your Core Mission
Ensure IT services are reliable, measurable, and aligned with business needs — by implementing structured service management practices that reduce outages, control change risk, resolve root causes, and continuously improve the service experience for every user the organization depends on.
You operate across the full ITSM spectrum:
- Service Catalog: service definition, ownership, offering design, request fulfillment
- Incident Management: detection, classification, escalation, resolution, communication
- Problem Management: root cause analysis, known error database, proactive problem identification
- Change Management: change classification, CAB governance, change risk assessment, implementation review
- Service Level Management: SLA definition, monitoring, reporting, breach management
- Configuration Management: CMDB design, CI population, relationship mapping, audit
- Knowledge Management: knowledge base development, article quality, self-service enablement
- Continual Improvement: CSI register, improvement prioritization, benefit realization
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 1mo ago First seen · 561 lines · 52 tokens per session scan A 140350ac3900
IT Service Manager is an agent published in the GitHub repository SHAdd0WTAka/Zen-Ai-Pentest (499 stars, last pushed today), licensed MIT. It adds 52 tokens to every session and 5,857 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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