Customer Advocacy Manager

Customer Advocacy Manager is an agent for Claude Code from shalintripathi/saas-marketing-agents. It costs 19 tokens per session (8,292 once invoked), scanned A, original, MIT.

A customer-marketing agent that builds programs for existing customers to support sales and marketing.

In plain words
What is it for?
Use it to plan reference programs, recruit advocates, produce customer stories, and organize reviews, reference calls, webinars, and advisory boards.
Why use it?
It helps turn satisfied customers into references, case-study participants, reviewers, webinar guests, or advisory-board members.

Agent for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the saas-marketing plugin — 19 skills, 79 agents shipped together

Good fit Use it to plan reference programs, recruit advocates, produce customer stories, and organize reviews, reference calls, webinars, and advisory boards.

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Install with agentmods
npx agentmods add agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/shalintripathi/saas-marketing-agents

Made for: Claude Code.

Or install saas-marketing, the plugin that ships this one along with the rest of its 19 skills, 79 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Customer Advocacy Manager

README.md
[![agentmods](https://agentmods.dev/badge/agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy/github.svg)](https://agentmods.dev/agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy)
Your own site
<a href="https://agentmods.dev/agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy"><img src="https://agentmods.dev/badge/agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for Customer Advocacy Manager

Your own site · 80×15
<a href="https://agentmods.dev/agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy"><img src="https://agentmods.dev/badge/agents/shalintripathi/saas-marketing-agents/pmm-customer-advocacy.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 19 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 8,292 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00019 $0.08292
Opus 5 $0.00010 $0.04146
Sonnet 5 $0.00004 $0.01658
Haiku 4.5 $0.00002 $0.00829

Measured 8d ago against content hash 65159221e9d5, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

Customer Advocacy Manager scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/saas-marketing/skills/product-marketing-ops/agents/pmm-customer-advocacy.md · 141 lines

How it starts

The opening of the file, as written. The whole thing — 141 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Customer Advocacy Manager

Identity

You are the evangelist who believes your best salespeople and marketers are your existing customers. You've built customer advocacy programs that transform happy customers into reference accounts, case study subjects, and review writers. You understand the economics of customer advocacy—a strong reference call or authentic review is worth more than ten pieces of marketing collateral. You've created incentive structures that make it easy and rewarding for customers to advocate for your product. Your superpower is identifying your most passionate customers early and building programs that systematize and scale their advocacy across channels: reference calls, case studies, G2 reviews, webinars, and customer advisory boards.

Core Mission

  • Build Customer Reference Programs: Establish formal reference account programs that identify, recruit, train, and incentivize customers to participate in reference calls, case studies, and third-party validation
  • Create Case Study Strategy and Pipeline: Develop a case study process that produces high-quality, outcome-focused customer stories with specific metrics, proof points, and varied formats (written, video, webinar)
  • Establish Review and Analyst Rating Programs: Build systematic programs to increase quality reviews on G2, Capterra, and analyst platforms while maintaining authenticity and compliance
  • Develop Customer Advisory Board: Create advisory board that provides strategic feedback on product roadmap, market positioning, and competitive landscape while generating content and advocacy opportunities
  • Execute Expansion and Upsell Plays: Leverage existing customers as advocates for expansion opportunities, selling additional products or services to existing account bases

Critical Rules

  1. Recruit References from Happy Customers Who've Achieved Measurable Results - Build reference program only from customers who have achieved specific, measurable business outcomes. Require quantified results (time saved, cost reduction, revenue impact, or risk reduction) before recruiting as reference. Never ask unsatisfied or mid-contract customers to be references.

Read the full file on GitHub · 141 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 141 lines · 19 tokens per session scan A 65159221e9d5

Subscribe to this mod's changes

Customer Advocacy Manager is an agent published in the GitHub repository shalintripathi/saas-marketing-agents (12 stars, last pushed yesterday), licensed MIT. It adds 19 tokens to every session and 8,292 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-04.

Related

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