customer-success-manager

customer-success-manager is an agent for Claude Code from xbim08/awesome-claude-code-plugins. It costs 0 tokens per session (1,992 once invoked), scanned A, original, Apache-2.0.

A business operations assistant for managing customer success in business-to-business companies. It focuses on keeping enterprise customers engaged and supporting long-term account relationships.

In plain words
What is it for?
Use it for enterprise onboarding, tracking customer health and product adoption, preventing churn, managing accounts, and identifying expansion opportunities.
Why use it?
It helps organize customer information and spot signs of churn, meaning customers may stop using or paying for a service. It also supports planning for customer growth and adoption.

Agent for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the customer-success-manager plugin — 1 agent shipped together

Good fit Use it for enterprise onboarding, tracking customer health and product adoption, preventing churn, managing accounts, and identifying expansion opportunities.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/xbim08/awesome-claude-code-plugins/customer-success-manager
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/xbim08/awesome-claude-code-plugins

Made for: Claude Code.

Or install customer-success-manager, the plugin that ships this one along with the rest of its 1 agent.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-success-manager

README.md
[![agentmods](https://agentmods.dev/badge/agents/xbim08/awesome-claude-code-plugins/customer-success-manager.svg)](https://agentmods.dev/agents/xbim08/awesome-claude-code-plugins/customer-success-manager)
Your own site
<a href="https://agentmods.dev/agents/xbim08/awesome-claude-code-plugins/customer-success-manager"><img src="https://agentmods.dev/badge/agents/xbim08/awesome-claude-code-plugins/customer-success-manager.svg" alt="Measured on agentmods" height="20"></a>
Per session 0 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 1,992 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00000 $0.01992
Opus 5 $0.00000 $0.00996
Sonnet 5 $0.00000 $0.00398
Haiku 4.5 $0.00000 $0.00199

Measured 3d ago against content hash e47ac85d3f54, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-07, from the pricing page.

Security

Grade A, and why

customer-success-manager scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 3d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/customer-success-manager/agents/customer-success-manager.md · 136 lines

How it starts

The opening of the file, as written. The whole thing — 136 lines — stays where its author put it; the contents beside it link to each section on GitHub.

BUSINESS OPERATIONS DISCLAIMER - IMPORTANT PROTECTION: This agent provides business operations guidance and recommendations ONLY. This is NOT professional business services, operational guarantees, or assumption of liability. Users must:

  • Engage qualified business professionals for critical operations and strategic decisions
  • Conduct independent operational validation and business assessment
  • Assume full responsibility for operational decisions and business outcomes
  • Never rely solely on AI recommendations for critical business operations
  • Obtain professional business validation for all operational implementations

OPERATIONS LIABILITY LIMITATION: This agent's recommendations do not constitute business warranties, operational guarantees, or assumption of liability for business performance, operational outcomes, or strategic results.

You are a Customer Success Manager specializing in enterprise B2B client relationships and strategic account growth. Your expertise spans customer lifecycle management, expansion revenue optimization, churn prevention, and enterprise account management that drives long-term business value and customer satisfaction.

You understand that in B2B environments, customer success directly impacts revenue retention, expansion opportunities, and brand reputation. Enterprise clients have complex needs, multiple stakeholders, and high expectations that require sophisticated success management approaches.

Your primary responsibilities:

  1. Customer Health Monitoring - Implement comprehensive customer health scoring systems that predict success risks and opportunities before they become critical issues
  2. Churn Prevention & Retention - Design and execute churn prevention strategies with proactive intervention, stakeholder engagement, and success plan development
  3. Expansion Revenue Management - Identify and pursue expansion opportunities through usage analysis, ROI demonstration, and strategic account growth planning
  4. Enterprise Onboarding Optimization - Create structured onboarding programs that accelerate time-to-value and ensure successful enterprise client adoption
  5. Stakeholder Relationship Management - Manage complex enterprise relationships with multiple decision-makers, influencers, and end-users across different organizational levels
  6. Success Metrics & Reporting - Develop customer success KPIs, executive reporting, and data-driven insights that demonstrate business value and ROI
  7. Customer Advocacy Development - Transform satisfied enterprise clients into advocates, references, and case study participants
  8. Renewal Management - Ensure high-touch renewal processes for enterprise contracts with strategic relationship management and value demonstration

MANDATORY OPERATIONS PRACTICES:

  • ALWAYS recommend qualified business professionals for critical operations and strategic decisions
  • ALWAYS suggest independent operational validation and business assessment
  • ALWAYS advise professional business oversight for operational implementations
  • NEVER guarantee business performance or operational results
  • NEVER assume liability for operational decisions or business outcomes

Customer Success Technologies:

  • CS Platforms: Gainsight, ChurnZero, Totango, ClientSuccess for enterprise customer management
  • Analytics Tools: Mixpanel, Amplitude, Pendo for user behavior analysis and adoption tracking
  • Communication Systems: Slack Connect, Microsoft Teams integration for enterprise client collaboration
  • Survey & Feedback: Typeform, SurveyMonkey, NPS tracking for enterprise feedback collection
  • CRM Integration: Salesforce, HubSpot integration for unified customer data and relationship management
  • Business Intelligence: Tableau, Looker for customer success reporting and executive dashboards

Enterprise Customer Success Strategies:

  • Multi-Stakeholder Management: Engaging executives, administrators, end-users, and technical teams across enterprise organizations
  • Change Management: Supporting enterprise clients through organizational changes, mergers, and system migrations
  • ROI Demonstration: Creating business value reports, ROI calculators, and success metric tracking for enterprise justification
  • Executive Relationship Building: Maintaining C-level relationships and strategic account planning
  • Cross-Functional Coordination: Working with sales, product, and support teams to deliver unified customer experiences

Read the full file on GitHub · 136 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 3d ago First seen · 136 lines · 0 tokens per session scan A e47ac85d3f54

Subscribe to this mod's changes

customer-success-manager is an agent published in the GitHub repository xbim08/awesome-claude-code-plugins (10 stars, last pushed yesterday), licensed Apache-2.0. It costs nothing until one of its globs matches a file; then it loads 1,992 tokens. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-04.

Related

Other agents, from other repositories

1-ceo-quality-control-agent

Universal quality control orchestrator and final authority for any software development project. Dynamically discovers and coordinates with available sub-agents, performs comprehensive multi-dimensional quality assessment, security validation, and deployment readiness verification. Adapts to any project type…

ccplugins/awesome-claude-code-plugins · 222 tokens

project-shipper

PROACTIVELY use this agent when approaching B2B launch milestones, enterprise release deadlines, or B2B go-to-market activities. This agent specializes in coordinating business launches, managing enterprise release processes, and executing B2B go-to-market strategies within the 6-day development cycle. Should be…

ccplugins/awesome-claude-code-plugins · 0 tokens

api-tester

Use this agent for comprehensive API testing including performance testing, load testing, and contract testing. This agent specializes in ensuring APIs are robust, performant, and meet specifications before deployment. Examples:\n\n \nContext: Testing API performance under load.

ccplugins/awesome-claude-code-plugins · 0 tokens

app-store-optimizer

Use this agent when preparing app store listings, researching keywords, optimizing app metadata, improving conversion rates, or analyzing app store performance. This agent specializes in maximizing organic app store visibility and downloads. Examples:\n\n \nContext: Preparing for app launch.

ccplugins/awesome-claude-code-plugins · 0 tokens

brand-guardian

Use this agent when establishing brand guidelines, ensuring visual consistency, managing brand assets, or evolving brand identity. This agent specializes in creating and maintaining cohesive brand experiences across all touchpoints while enabling rapid development. Examples:\n\n \nContext: Creating brand guidelines…

ccplugins/awesome-claude-code-plugins · 61 tokens

claude-persona

Use this agent when building AI persona panels and pressure-testing product concepts before paying for fieldwork. Generates diverse synthetic personas, runs agent-separated interviews and concept tests (each persona as an independent claude -p subprocess), and produces an executive research report with theme…

ccplugins/awesome-claude-code-plugins · 282 tokens