customer-analysis

customer-analysis is a command for Claude Code from abinauv/business-consulting. It costs 12 tokens per session (455 once invoked), scanned A, original, MIT.

A command for analyzing customer groups, customer journeys, satisfaction, and churn. Churn means customers stopping their relationship with a business.

In plain words
What is it for?
Segmenting customers, mapping their journey, creating personas, finding satisfaction drivers, and studying churn by segment, tenure, and cohort.
Why use it?
It brings different customer evidence into one analysis so a business can see which groups matter most, where customers struggle, and what may predict departure.

Command for Claude Code

Written for Claude Code: argument-hint in frontmatter.

Part of the business-consulting plugin — 16 skills, 24 commands shipped together

Good fit Segmenting customers, mapping their journey, creating personas, finding satisfaction drivers, and studying churn by segment, tenure, and cohort.

Compare 6 commands from other repositories ↓
Install with agentmods
npx agentmods add commands/abinauv/business-consulting/customer-analysis
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/abinauv/business-consulting

Made for: Claude Code.

Or install business-consulting, the plugin that ships this one along with the rest of its 16 skills, 24 commands.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-analysis

README.md
[![agentmods](https://agentmods.dev/badge/commands/abinauv/business-consulting/customer-analysis.svg)](https://agentmods.dev/commands/abinauv/business-consulting/customer-analysis)
Your own site
<a href="https://agentmods.dev/commands/abinauv/business-consulting/customer-analysis"><img src="https://agentmods.dev/badge/commands/abinauv/business-consulting/customer-analysis.svg" alt="Measured on agentmods" height="20"></a>
Per session 12 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 455 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00012 $0.00455
Opus 5 $0.00006 $0.00228
Sonnet 5 $0.00002 $0.00091
Haiku 4.5 $0.00001 $0.00046

Measured 7d ago against content hash 52fa4f660e04, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-07, from the pricing page.

Security

Grade A, and why

customer-analysis scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

commands/customer-analysis.md · 36 lines

How it starts

The opening of the file, as written. The whole thing — 36 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Customer Analysis

Use the business-consulting:customer-insights skill to deliver a comprehensive customer analysis.

Analysis Steps

  1. Customer Segmentation — Segment customers by value, behavior, needs, or demographics. Identify the highest-value segments and underserved segments. Present a segmentation table with size, revenue contribution, growth rate, and strategic priority.

  2. Customer Journey Map — Map the end-to-end journey (awareness → consideration → purchase → onboarding → usage → renewal → advocacy). For each stage, document:

    Stage Customer Actions Touchpoints Emotions Pain Points Opportunities
  3. Persona Development — Create 2–3 data-driven personas for key segments. Each persona should include: demographics, goals, frustrations, behaviors, decision criteria, preferred channels, and representative quotes.

  4. Satisfaction & NPS Driver Analysis — Identify the key drivers of customer satisfaction and detraction. Use a driver importance vs. performance matrix to prioritize improvement areas.

  5. Churn Analysis — Analyze churn patterns by segment, tenure, and cohort. Identify leading indicators of churn risk. Calculate the cost of churn and ROI of retention interventions.

  6. Customer Lifetime Value — Calculate CLV by segment. Identify levers to increase CLV (reduce churn, increase ARPU, improve onboarding, cross-sell/up-sell).

  7. Win/Loss Patterns — Identify why customers choose you (win themes) and why they don't (loss themes). Present patterns with frequency and strategic implications.

  8. Recommendations — Prioritize customer experience improvements by impact and feasibility. Include quick wins (0–30 days) and strategic initiatives (3–12 months).

Output Requirements

  • Lead with the most actionable insight ("The biggest opportunity is...")
  • Use tables for journey maps, segmentation, and driver analysis
  • Quantify everything: segment sizes, CLV, churn rates, cost of churn, ROI of improvements
  • Include a prioritized action plan with owners and timelines

Read the full file on GitHub · 36 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 36 lines · 12 tokens per session scan A 52fa4f660e04

Subscribe to this mod's changes

customer-analysis is a command published in the GitHub repository abinauv/business-consulting (27 stars, last pushed 6mo ago), licensed MIT. It adds 12 tokens to every session and 455 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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