faq-from-tickets

faq-from-tickets is a command for Claude Code from Amey-Thakur/AI-SKILLS. It costs 20 tokens per session (215 once invoked), scanned A, original, MIT.

A command that turns recurring customer support tickets into a frequently asked questions page. It keeps the customers' own wording and identifies questions that reveal product problems.

In plain words
What is it for?
Use it to write direct FAQ answers, add required steps, rank questions by frequency, choose where to show them, and flag entries that need an owner.
Why use it?
It reduces repeated explanations and helps teams distinguish documentation gaps from issues that should be fixed in the product.

Command for Claude Code

Written for Claude Code: argument-hint in frontmatter.

Good fit Use it to write direct FAQ answers, add required steps, rank questions by frequency, choose where to show them, and flag entries that need an owner.

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Install with agentmods
npx agentmods add commands/amey-thakur/ai-skills/faq-from-tickets
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/Amey-Thakur/AI-SKILLS

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for faq-from-tickets

README.md
[![agentmods](https://agentmods.dev/badge/commands/amey-thakur/ai-skills/faq-from-tickets/github.svg)](https://agentmods.dev/commands/amey-thakur/ai-skills/faq-from-tickets)
Your own site
<a href="https://agentmods.dev/commands/amey-thakur/ai-skills/faq-from-tickets"><img src="https://agentmods.dev/badge/commands/amey-thakur/ai-skills/faq-from-tickets/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for faq-from-tickets

Your own site · 80×15
<a href="https://agentmods.dev/commands/amey-thakur/ai-skills/faq-from-tickets"><img src="https://agentmods.dev/badge/commands/amey-thakur/ai-skills/faq-from-tickets.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 20 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 215 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00020 $0.00215
Opus 5 $0.00010 $0.00108
Sonnet 5 $0.00004 $0.00043
Haiku 4.5 $0.00002 $0.00021

Measured 9d ago against content hash a8104bae36ce, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

faq-from-tickets scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

commands/faq-from-tickets.md · 35 lines

What it actually says

You were invoked as a slash command. The user's input:

$ARGUMENTS

Use that input to fill this prompt's variables (take the main content, topic, or task from it; ask only if a required value is missing and not supplied), then follow the prompt exactly.


Build a FAQ from:

{tickets}

Product: {product}

Use knowledge-base-design and customer-feedback-loop.

Produce:

  • Questions phrased as customers actually ask them, ordered by frequency.
  • Direct answers in the first sentence.
  • Steps where an action is required.
  • Which questions signal a product problem worth fixing instead.
  • Where each entry should be surfaced in the product.

Rules: use the customer's words, not internal terminology. Answer directly rather than explaining background first. Flag the questions that should be designed away rather than documented. Note the entries that will go stale and need an owner.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 35 lines · 20 tokens per session scan A a8104bae36ce

Subscribe to this mod's changes

faq-from-tickets is a command published in the GitHub repository Amey-Thakur/AI-SKILLS (7 stars, last pushed 7d ago), licensed MIT. It adds 20 tokens to every session and 215 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.