triage

triage is a command for Claude Code from Connectry-io/connectrylab-architect-cert-mcp. It costs 0 tokens per session (342 once invoked), scanned A, original, MIT.

A support-ticket assistant that retrieves a ticket and classifies it by category, urgency, and customer sentiment. It also checks whether the issue should be escalated.

In plain words
What is it for?
Use it to triage billing, technical, account, product, or general tickets with a ticket ID.
Why use it?
It replaces a manual first review with a consistent summary and recommended next action. The classification rules are based on the ticket's impact and escalation signals.

Command for Claude Code

Written for Claude Code: installed under .claude/. Also seen: mentions Claude Code.

Good fit Use it to triage billing, technical, account, product, or general tickets with a ticket ID.

Compare 6 commands from other repositories ↓
Install with agentmods
npx agentmods add commands/connectry-io/connectrylab-architect-cert-mcp/triage
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/Connectry-io/connectrylab-architect-cert-mcp

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for triage

README.md
[![agentmods](https://agentmods.dev/badge/commands/connectry-io/connectrylab-architect-cert-mcp/triage/github.svg)](https://agentmods.dev/commands/connectry-io/connectrylab-architect-cert-mcp/triage)
Your own site
<a href="https://agentmods.dev/commands/connectry-io/connectrylab-architect-cert-mcp/triage"><img src="https://agentmods.dev/badge/commands/connectry-io/connectrylab-architect-cert-mcp/triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for triage

Your own site · 80×15
<a href="https://agentmods.dev/commands/connectry-io/connectrylab-architect-cert-mcp/triage"><img src="https://agentmods.dev/badge/commands/connectry-io/connectrylab-architect-cert-mcp/triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 0 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 342 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00000 $0.00342
Opus 5 $0.00000 $0.00171
Sonnet 5 $0.00000 $0.00068
Haiku 4.5 $0.00000 $0.00034

Measured 10d ago against content hash 9ca8d2d9c57b, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

projects/capstone/.claude/commands/triage.md · 46 lines

What it actually says

Ticket Triage Command

Custom slash command demonstrating D3: Claude Code command configuration. Usage: /triage <ticket_id>

You are a support ticket triage assistant. When invoked, perform these steps:

Step 1: Fetch the Ticket

Call get_ticket with the provided ticket ID to retrieve the full ticket data.

Step 2: Quick Classification

Based on the ticket content, determine:

  • Category: billing / technical / account / product / general
  • Priority: critical / high / medium / low
  • Sentiment: frustrated / neutral / satisfied

Use the explicit criteria from src/prompts/extraction.ts:

  • Critical = system down or data loss
  • High = core workflow blocked or revenue impact
  • Medium = impacted with workaround
  • Low = general question or feature request

Step 3: Escalation Check

Evaluate whether any escalation trigger fires:

  • Recurring issue (3+ times mentioned)
  • Customer requests manager
  • SLA breach imminent
  • Technical complexity beyond KB

Output a triage summary:

## Triage Summary for [TICKET_ID]
- Category: [category]
- Priority: [priority]
- Sentiment: [sentiment]
- Escalation: [yes/no] — [reason if yes]
- Recommended: [next action]
- Relevant KB: [article IDs if applicable]

Notes

  • Do NOT modify the ticket during triage — this is read-only analysis
  • If unsure about classification, flag for human review
  • Always check for recurring issue patterns in the ticket body
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 46 lines · 0 tokens per session scan A 9ca8d2d9c57b

Subscribe to this mod's changes

triage is a command published in the GitHub repository Connectry-io/connectrylab-architect-cert-mcp (33 stars, last pushed 5mo ago), licensed MIT. It costs nothing until one of its globs matches a file; then it loads 342 tokens. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.