monitor-retention

monitor-retention is a command for Claude Code from gtmagents/gtm-agents. It costs 19 tokens per session (357 once invoked), scanned A, original, Apache-2.0.

A retention-monitoring command that groups customers into cohorts and shows churn, expansion, usage, support, sentiment, and billing signals. A cohort is a group of customers sharing traits such as plan or region.

In plain words
What is it for?
Use it to build retention dashboards, identify risky or promising cohorts, measure churn and expansion, and assign save-play actions.
Why use it?
It helps teams spot which customer groups are at risk or improving, instead of reviewing retention numbers without context. It connects those findings to recommended customer-success actions.

Command for Claude Code

Written for Claude Code: a Claude Code command (commands/*.md).

Good fit Use it to build retention dashboards, identify risky or promising cohorts, measure churn and expansion, and assign save-play actions.

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Install with agentmods
npx agentmods add commands/gtmagents/gtm-agents/monitor-retention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/gtmagents/gtm-agents

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for monitor-retention

README.md
[![agentmods](https://agentmods.dev/badge/commands/gtmagents/gtm-agents/monitor-retention/github.svg)](https://agentmods.dev/commands/gtmagents/gtm-agents/monitor-retention)
Your own site
<a href="https://agentmods.dev/commands/gtmagents/gtm-agents/monitor-retention"><img src="https://agentmods.dev/badge/commands/gtmagents/gtm-agents/monitor-retention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for monitor-retention

Your own site · 80×15
<a href="https://agentmods.dev/commands/gtmagents/gtm-agents/monitor-retention"><img src="https://agentmods.dev/badge/commands/gtmagents/gtm-agents/monitor-retention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 19 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 357 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00019 $0.00357
Opus 5 $0.00010 $0.00179
Sonnet 5 $0.00004 $0.00071
Haiku 4.5 $0.00002 $0.00036

Measured 8d ago against content hash 3e33e09c6ad1, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

monitor-retention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/customer-analytics/commands/monitor-retention.md · 36 lines

What it actually says

Command: monitor-retention

Inputs

  • window – analysis window (month, quarter, rolling-90d).
  • grouping – comma-separated dimensions (plan, persona, region, product, acquisition-channel).
  • include-expansion – true/false to show upsell impact alongside churn.
  • signals – optional list of metrics to emphasize (usage, support, sentiment, billing).
  • format – dashboard | deck | brief.

Workflow

  1. Data Refresh – query billing, product telemetry, support, survey, and pipeline sources.
  2. Cohort Calculations – compute retention, churn, expansion, and health indexes per grouping.
  3. Signal Detection – surface top risk/improvement cohorts with quantified impact.
  4. Play Recommendations – map cohorts to lifecycle or CS save plays with owners.
  5. Packaging – produce dashboards/decks plus action trackers for leadership reviews.

Outputs

  • Retention dashboard with drillable cohorts.
  • Signal brief highlighting risks/opportunities + recommended plays.
  • Action tracker with owners, due dates, and success metrics.

Agent/Skill Invocations

  • retention-analyst – leads analytics + insights.
  • segmentation-architect – ensures segment definitions align.
  • customer-insights-partner – adds qualitative proof.
  • retention-dashboard skill – provides visualization templates.
  • save-play-library skill – links insights to remediation programs.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 36 lines · 19 tokens per session scan A 3e33e09c6ad1

Subscribe to this mod's changes

monitor-retention is a command published in the GitHub repository gtmagents/gtm-agents (398 stars, last pushed 5mo ago), licensed Apache-2.0. It adds 19 tokens to every session and 357 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.