thinkhaven: Command for Claude Code

.claude/commands/bmadPMF/tasks/design-manual-delivery.md

design-manual-delivery is a command for Claude Code from hollandkevint/thinkhaven. It costs 0 tokens per session (1,354 once invoked), scanned A, original, Apache-2.0.

A command for planning how to deliver a product or service manually to early customers. It defines success first, then maps the customer’s path from purchase through measurable results.

In plain words
What is it for?
Use it to define customer success, plan onboarding, map manual delivery steps, set expectations, and identify what should later be automated.
Why use it?
It helps you learn what actually produces customer success before investing in automation. Clear outcomes and evidence also make it easier to spot delivery problems.

Command for Claude Code

Written for Claude Code: installed under .claude/.

This is hollandkevint/thinkhaven's own configuration. It tells Claude Code how to work on thinkhaven itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything thinkhaven configures →

Reuse

Borrowing it

Nothing to install: this file belongs to hollandkevint/thinkhaven. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/hollandkevint/thinkhaven/main/.claude/commands/bmadPMF/tasks/design-manual-delivery.md
Clone the repo
git clone --depth 1 https://github.com/hollandkevint/thinkhaven

Made for: Claude Code.

Wrote this? Show the measurements

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README.md
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Per session 0 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 1,354 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00000 $0.01354
Opus 5 $0.00000 $0.00677
Sonnet 5 $0.00000 $0.00271
Haiku 4.5 $0.00000 $0.00135

Measured 11d ago against content hash 3c11e89254c3, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

design-manual-delivery scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/commands/bmadPMF/tasks/design-manual-delivery.md · 253 lines

How it starts

The opening of the file, as written. The whole thing — 253 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/design-manual-delivery Task

When this command is used, execute the following task:

Design Manual Delivery Task

Purpose

To create a manual delivery approach that ensures customer success and reveals the key drivers of retention. By doing things that don't scale first, you understand exactly what creates customer "equilibrium" before building automated systems.

Inputs

  • Signed customer or strong verbal commitment
  • Clear understanding of promised results
  • Timeline expectations from sales process
  • Resources available (your time, tools, team)
  • Technical capabilities currently available

Key Activities & Instructions

1. Define Success Outcome

Document exactly what success looks like:

  • Customer's Definition: In their words from sales call
  • Measurable Outcome: Specific metrics or milestones
  • Timeline: When they expect to see results
  • Evidence of Success: How they'll know it worked
  • <critical_rule>Success must be defined before delivery begins</critical_rule>

2. Map the Manual Journey

Design the customer journey from purchase to success:

2.1 Onboarding Phase (Days 1-7)
  • Welcome sequence design
  • Expectation setting communication
  • Initial data/access gathering
  • Quick win identification
  • First value delivery target
2.2 Implementation Phase (Weeks 1-4)
  • Weekly milestone mapping
  • Manual work required from you
  • Customer effort needed
  • Checkpoint conversations
  • Progress tracking method
2.3 Success Phase (Months 1-3)
  • Success metric monitoring
  • Usage pattern establishment
  • Habit formation support
  • Value reinforcement cadence
  • Expansion opportunity identification

3. Identify Manual Components

List everything you'll do manually initially:

Data/Process Work:

  • Data entry or transformation
  • Report generation
  • Analysis or insights creation
  • Integration or connection work
  • Quality checking

Communication Touch Points:

Read the full file on GitHub · 253 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 253 lines · 0 tokens per session scan A 3c11e89254c3

Subscribe to this mod's changes

design-manual-delivery is a command published in the GitHub repository hollandkevint/thinkhaven (5 stars, last pushed 12d ago), licensed Apache-2.0. It costs nothing until one of its globs matches a file; then it loads 1,354 tokens. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.