A GLPI queue-triage command for reviewing new support tickets and proposing how they should be classified and prioritized. GLPI is an IT service-management system for handling help-desk requests.

Use it to inspect new tickets, classify incidents or requests, suggest priority and next actions, and prepare updates or follow-up questions for confirmation.

It turns an unstructured queue into an ordered list with ticket details, urgency, age, recommended next steps, and possible duplicates before any changes are made.

triagem — Command for Claude Code by pwdev-solucoes

Install

Getting it into your agent

This one installs as part of its plugin. Adding the marketplace and installing the plugin brings it with everything else the plugin ships.

Claude Code

/plugin marketplace add pwdev-solucoes/pwdev-claude-marketplace

Claude Code

/plugin install pwdev-glpi

Made for: Claude Code.

Or install pwdev-glpi, the plugin that ships this one along with the rest of its 1 skill, 2 commands.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/commands/pwdev-solucoes/pwdev-claude-marketplace/triagem/github.svg)](https://agentmods.dev/commands/pwdev-solucoes/pwdev-claude-marketplace/triagem)

Your own site

<a href="https://agentmods.dev/commands/pwdev-solucoes/pwdev-claude-marketplace/triagem"><img src="https://agentmods.dev/badge/commands/pwdev-solucoes/pwdev-claude-marketplace/triagem/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/commands/pwdev-solucoes/pwdev-claude-marketplace/triagem"><img src="https://agentmods.dev/badge/commands/pwdev-solucoes/pwdev-claude-marketplace/triagem.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 17 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.

When invoked 478 The whole file, excluding the scripts and references it only reads on demand.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.

Origin original No closer match found in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.00017	$0.00478
Opus 5	$0.00009	$0.00239
Sonnet 5	$0.00003	$0.00096
Haiku 4.5	$0.00002	$0.00048

Measured 6d ago against content hash 7268c7cf1ee1, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

triagem scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/pwdev-glpi/commands/triagem.md · 40 lines

What it actually says

/pwdev-glpi:triagem

STEP 0 — Idioma

${CLAUDE_PLUGIN_ROOT}/references/language.md

Gate

search_tickets {"limit": 1} falhou → apontar /pwdev-glpi:init (ou reinício de sessão, se check-setup.sh estiver verde) e parar.

STEP 1 — Fila

Escopo default: {"status": ["new"], "sort": "date_creation", "order": "ASC", "limit": 20} (mais antigo primeiro). Refinos de $ARGUMENTS mapeados para o schema do search_tickets (grupo → assignee_group_id/requester_group_id, "urgência 4+" → urgency, período → date_creation_from/to). Filtros exatos: ${CLAUDE_PLUGIN_ROOT}/references/mcp-tools.md.

Apresente a fila em tabela: id, título, requester, urgency/impact, idade (dias desde a criação).

STEP 2 — Triagem por chamado

Pergunte quais tickets triar (um, alguns ou os N primeiros). Para cada um:

Invocar o prompt MCP triage_ticket {ticket_id} e seguir suas instruções (categoria incidente/requisição, prioridade 1–5 justificada, 3 próximas ações, indícios de duplicata).
Traduzir o resultado em ações executáveis propostas: update_ticket (urgency, impact, itilcategories_id, assignee) e/ou add_ticket_followup (pergunta ao requester, nota de triagem).

STEP 3 — Execução

Mostrar a tabela de propostas (ticket → ação → parâmetros) e executar somente as confirmadas, uma a uma, reportando cada resultado.

Regras: nunca fechar chamado em triagem (fechamento exige solução — fluxo próprio da skill glpi); nunca setar priority (propor urgency×impact).

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

6d ago First seen · 40 lines · 17 tokens per session scan A 7268c7cf1ee1

Subscribe to this mod's changes

triagem is a command published in the GitHub repository pwdev-solucoes/pwdev-claude-marketplace (2 stars, last pushed 3d ago), licensed Apache-2.0. It adds 17 tokens to every session and 478 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

Productivity Project management

triagem