ticket-get

A command that retrieves and displays a FreeScout support ticket. FreeScout is a customer-support system where conversations are stored as tickets.

In plain words
What is it for?
Looking up a ticket by ID, number, or URL and showing its subject, status, customer, assignment, dates, and message threads.
Why use it?
It gathers the ticket details and conversation in one view, so an agent does not need to search through the support system manually.

Command

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add commands/verygoodplugins/claude-plugins/ticket-get
Clone the repo
git clone --depth 1 https://github.com/verygoodplugins/claude-plugins
Per session 8 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 199 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00008 $0.00199
Opus 5 $0.00004 $0.00100
Sonnet 5 $0.00002 $0.00040
Haiku 4.5 $0.00001 $0.00020

Measured yesterday against content hash 7039340feafc, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

ticket-get scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/freescout/commands/ticket-get.md · 41 lines

What it actually says

Get Ticket

Fetch a FreeScout ticket by ID, number, or URL.

Usage

/ticket-get <ticket>

Where <ticket> can be:

  • Ticket ID (e.g., 12345)
  • Ticket number (e.g., #1234)
  • FreeScout URL (e.g., https://support.example.com/conversation/12345)

Action

Use the mcp__freescout__freescout_get_ticket tool:

mcp__freescout__freescout_get_ticket({
  ticket: "<ticket identifier>",
  includeThreads: true
})

Output

Display the ticket information including:

  • Subject and status
  • Customer name and email
  • Assigned agent
  • Creation and last update dates
  • Full conversation threads

Format the output clearly for the user, highlighting key details and any pending actions.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 41 lines · 8 tokens per session scan A 7039340feafc

Subscribe to this mod's changes

ticket-get is a command published in the GitHub repository verygoodplugins/claude-plugins (2 stars, last pushed 7mo ago), licensed MIT. It adds 8 tokens to every session and 199 once invoked, about $0.0000 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.