ticket-reply

A command that prepares a reply to a FreeScout support ticket for review. FreeScout is a helpdesk where customer conversations are tracked as tickets.

In plain words
What is it for?
Creating a draft reply from a ticket ID, ticket number, or FreeScout URL, using the customer's issue, history, and suggested solution.
Why use it?
It reduces the time spent reading a ticket and writing a first response, while leaving a person in control before anything is sent.

Command

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add commands/verygoodplugins/claude-plugins/ticket-reply
Clone the repo
git clone --depth 1 https://github.com/verygoodplugins/claude-plugins
Per session 8 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 329 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00008 $0.00329
Opus 5 $0.00004 $0.00164
Sonnet 5 $0.00002 $0.00066
Haiku 4.5 $0.00001 $0.00033

Measured yesterday against content hash e42d6d12e058, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

ticket-reply scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/freescout/commands/ticket-reply.md · 59 lines

What it actually says

Create Ticket Reply

Create a draft reply for a FreeScout ticket that can be reviewed and edited before sending.

Usage

/ticket-reply <ticket>

Where <ticket> can be:

  • Ticket ID (e.g., 12345)
  • Ticket number (e.g., #1234)
  • FreeScout URL (e.g., https://support.example.com/conversation/12345)

Workflow

  1. Get ticket context:

    mcp__freescout__freescout_get_ticket_context({
      ticket: "<ticket identifier>"
    })
    
  2. Analyze the ticket (if not already done):

    mcp__freescout__freescout_analyze_ticket({
      ticket: "<ticket identifier>"
    })
    
  3. Draft a personalized reply based on:

    • Customer's specific issue
    • Their history and context
    • The suggested solution from analysis
    • Professional, helpful tone
  4. Create the draft:

    mcp__freescout__freescout_create_draft_reply({
      ticket: "<ticket identifier>",
      replyText: "<your drafted reply>"
    })
    

Guidelines

  • Be empathetic and professional
  • Address the specific issue raised
  • Provide clear, actionable steps
  • Include relevant links or resources
  • End with an offer to help further

The draft will be saved in FreeScout for review before sending.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 59 lines · 8 tokens per session scan A e42d6d12e058

Subscribe to this mod's changes

ticket-reply is a command published in the GitHub repository verygoodplugins/claude-plugins (2 stars, last pushed 7mo ago), licensed MIT. It adds 8 tokens to every session and 329 once invoked, about $0.0000 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.