add-note

add-note is a command for coding agents from WYRE-AI/msp-claude-plugins. It costs 12 tokens per session (1,969 once invoked), scanned A, original, Apache-2.0.

A ticket-note tool for ConnectWise PSA, a system for managing customer support work. It adds internal or customer-visible notes to a support ticket.

In plain words
What is it for?
Use it to record troubleshooting details, customer updates, or resolution notes on an existing ticket.
Why use it?
It avoids opening ConnectWise and manually choosing how a note should be recorded. It also handles special ticket fields such as the description, internal analysis, or resolution.

Command

Part of the connectwise-psa plugin — 6 commands, 3 agents shipped together

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add commands/wyre-ai/msp-claude-plugins/add-note
Clone the repo
git clone --depth 1 https://github.com/WYRE-AI/msp-claude-plugins

Or install connectwise-psa, the plugin that ships this one along with the rest of its 6 commands, 3 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for add-note

README.md
[![agentmods](https://agentmods.dev/badge/commands/wyre-ai/msp-claude-plugins/add-note.svg)](https://agentmods.dev/commands/wyre-ai/msp-claude-plugins/add-note)
Your own site
<a href="https://agentmods.dev/commands/wyre-ai/msp-claude-plugins/add-note"><img src="https://agentmods.dev/badge/commands/wyre-ai/msp-claude-plugins/add-note.svg" alt="Measured on agentmods" height="20"></a>
Per session 12 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 1,969 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 1 finding. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00012 $0.01969
Opus 5 $0.00006 $0.00984
Sonnet 5 $0.00002 $0.00394
Haiku 4.5 $0.00001 $0.00197

Measured yesterday against content hash 544b875e7a7e, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

add-note scanned grade A with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Makes network callslowCapability

Not a fault in itself. Listed so you know the mod talks to something, and to what.

curl -s -X POST \
msp-claude-plugins/connectwise/manage/commands/add-note.md · 323 lines

How it starts

The opening of the file, as written. The whole thing — 323 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Add Note to ConnectWise PSA Ticket

Add an internal or external note to a ConnectWise ticket.

Prerequisites

  • Valid ConnectWise PSA API credentials configured
  • User must have ticket note creation permissions
  • Ticket must exist and be accessible

Steps

  1. Validate ticket exists

    GET /service/tickets/{id}
    
    • Confirm ticket is accessible
    • Check if ticket is closed (warn if adding note to closed ticket)
  2. Determine note type and destination

    • If detail_description, internal_analysis, or resolution is true, update ticket fields
    • Otherwise, create a service note
  3. For standard notes - Create the note

    POST /service/tickets/{id}/notes
    Content-Type: application/json
    
    {
      "text": "<note_text>",
      "detailDescriptionFlag": false,
      "internalAnalysisFlag": <true if flag=internal or both>,
      "resolutionFlag": false,
      "customerUpdatedFlag": <true if flag=external or both>,
      "processNotifications": true
    }
    
  4. For ticket field updates - Patch the ticket

    PATCH /service/tickets/{id}
    Content-Type: application/json
    
    [
      {"op": "replace", "path": "/detailDescription", "value": "<text>"},
      {"op": "replace", "path": "/internalAnalysis", "value": "<text>"},
      {"op": "replace", "path": "/resolution", "value": "<text>"}
    ]
    
  5. Confirm note was added

    • Return note ID and timestamp
    • Show note visibility

Parameters

Parameter Type Required Default Description
ticket_id integer Yes - ConnectWise ticket ID
text string Yes - Note content (multi-line supported)
detail_description boolean No false Add to detail description field
internal_analysis boolean No false Add to internal analysis field
resolution boolean No false Add to resolution field
flag string No internal Visibility: internal, external, both

Read the full file on GitHub · 323 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 323 lines · 12 tokens per session scan A 544b875e7a7e

Subscribe to this mod's changes

add-note is a command published in the GitHub repository WYRE-AI/msp-claude-plugins (44 stars, last pushed 2d ago), licensed Apache-2.0. It adds 12 tokens to every session and 1,969 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 1 finding (makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-04.