update-ticket

update-ticket is a command for Claude Code from WYRE-AI/msp-claude-plugins. It costs 8 tokens per session (1,148 once invoked), scanned A, original, Apache-2.0.

A command for changing fields on an existing Atera support ticket. Atera is a service-desk system for managing IT support requests.

In plain words
What is it for?
Use it to change a ticket's status, priority, technician, or ticket type through the Atera API, with the required API key and permissions.
Why use it?
It checks that the ticket and assigned technician exist before updating only the fields that changed.

Command for Claude Code

Written for Claude Code: argument-hint in frontmatter.

Part of the atera plugin — 4 skills, 10 commands, 2 agents shipped together

Good fit Use it to change a ticket's status, priority, technician, or ticket type through the Atera API, with the required API key and permissions.

Compare 6 commands from other repositories ↓
Install with agentmods
npx agentmods add commands/wyre-ai/msp-claude-plugins/update-ticket
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/WYRE-AI/msp-claude-plugins

Made for: Claude Code.

Or install atera, the plugin that ships this one along with the rest of its 4 skills, 10 commands, 2 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for update-ticket

README.md
[![agentmods](https://agentmods.dev/badge/commands/wyre-ai/msp-claude-plugins/update-ticket.svg)](https://agentmods.dev/commands/wyre-ai/msp-claude-plugins/update-ticket)
Your own site
<a href="https://agentmods.dev/commands/wyre-ai/msp-claude-plugins/update-ticket"><img src="https://agentmods.dev/badge/commands/wyre-ai/msp-claude-plugins/update-ticket.svg" alt="Measured on agentmods" height="20"></a>
Per session 8 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 1,148 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 1 finding. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00008 $0.01148
Opus 5 $0.00004 $0.00574
Sonnet 5 $0.00002 $0.00230
Haiku 4.5 $0.00001 $0.00115

Measured 7d ago against content hash 73d895b0da61, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-07, from the pricing page.

Security

Grade A, and why

update-ticket scanned grade A with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Makes network callslowCapability

Not a fault in itself. Listed so you know the mod talks to something, and to what.

curl -s -X GET "https://app.atera.com/api/v3/tickets/{ticket_id}" \
msp-claude-plugins/atera/atera/commands/update-ticket.md · 203 lines

How it starts

The opening of the file, as written. The whole thing — 203 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Update Atera Ticket

Update fields on an existing Atera ticket including status, priority, technician assignment, and ticket type.

Prerequisites

  • Valid Atera API key configured
  • Ticket must exist in Atera
  • User must have ticket update permissions

Steps

  1. Validate ticket exists

    curl -s -X GET "https://app.atera.com/api/v3/tickets/{ticket_id}" \
      -H "X-API-KEY: $ATERA_API_KEY" \
      -H "Accept: application/json"
    
    • Return error if ticket not found (404)
    • Store current ticket state for comparison
  2. Resolve technician if provided

    curl -s -X GET "https://app.atera.com/api/v3/technicians" \
      -H "X-API-KEY: $ATERA_API_KEY" \
      -H "Accept: application/json"
    
    • Search for technician by email
    • Return error if technician not found
  3. Build update payload

    • Only include fields that are being changed
    • Map status to Atera status values
    • Map priority to Atera priority values
  4. Update the ticket

    curl -s -X PUT "https://app.atera.com/api/v3/tickets/{ticket_id}" \
      -H "X-API-KEY: $ATERA_API_KEY" \
      -H "Content-Type: application/json" \
      -d '{
        "TicketStatus": "<status>",
        "TicketPriority": "<priority>",
        "TechnicianContactID": <tech_id>,
        "TicketType": "<ticket_type>",
        "TicketImpact": "<impact>"
      }'
    
  5. Return updated ticket details

    • Ticket ID and title
    • Changed fields with before/after values
    • Direct link to ticket

Parameters

Parameter Type Required Default Description
ticket_id integer Yes - The Atera ticket ID to update
status string No - Open, Pending, Resolved, Closed
priority string No - Low, Medium, High, Critical
technician_email string No - Email of technician to assign
ticket_type string No - Problem, Request, Incident, Change
impact string No - Minor, Major, Crisis, No Impact

Read the full file on GitHub · 203 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 203 lines · 8 tokens per session scan A 73d895b0da61

Subscribe to this mod's changes

update-ticket is a command published in the GitHub repository WYRE-AI/msp-claude-plugins (44 stars, last pushed 4d ago), licensed Apache-2.0. It adds 8 tokens to every session and 1,148 once invoked, about $0.0000 per session on Opus 5. A static security scan graded it A with 1 finding (makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.