troubleshoot-experience

troubleshoot-experience is a command for Claude Code from zscaler/zscaler-mcp-server. It costs 25 tokens per session (1,319 once invoked), scanned A, original, MIT.

A command for investigating a user's digital experience with ZDX monitoring data. It looks at the user's device, application scores, and measures such as DNS lookup time, connection time, and availability over a selected period.

In plain words
What is it for?
Use it to investigate a user's access to an application, compare experience scores over time, and find whether delays or failures come from DNS, network connection, or availability.
Why use it?
It narrows a vague report that an application feels slow or unavailable into the user, device, application, and network measurements involved.

Command for Claude Code

Written for Claude Code: disable-model-invocation in frontmatter.

Part of the zscaler plugin — 42 skills, 20 commands, 1 MCP server shipped together

Good fit Use it to investigate a user's access to an application, compare experience scores over time, and find whether delays or failures come from DNS, network connection, or availability.

Compare 6 commands from other repositories ↓
Install with agentmods
npx agentmods add commands/zscaler/zscaler-mcp-server/troubleshoot-experience
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/zscaler/zscaler-mcp-server

Made for: Claude Code.

Or install zscaler, the plugin that ships this one along with the rest of its 42 skills, 20 commands, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for troubleshoot-experience

README.md
[![agentmods](https://agentmods.dev/badge/commands/zscaler/zscaler-mcp-server/troubleshoot-experience/github.svg)](https://agentmods.dev/commands/zscaler/zscaler-mcp-server/troubleshoot-experience)
Your own site
<a href="https://agentmods.dev/commands/zscaler/zscaler-mcp-server/troubleshoot-experience"><img src="https://agentmods.dev/badge/commands/zscaler/zscaler-mcp-server/troubleshoot-experience/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for troubleshoot-experience

Your own site · 80×15
<a href="https://agentmods.dev/commands/zscaler/zscaler-mcp-server/troubleshoot-experience"><img src="https://agentmods.dev/badge/commands/zscaler/zscaler-mcp-server/troubleshoot-experience.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 25 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 1,319 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00025 $0.01319
Opus 5 $0.00013 $0.00660
Sonnet 5 $0.00005 $0.00264
Haiku 4.5 $0.00003 $0.00132

Measured 10d ago against content hash 01e5d3cfe95c, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

troubleshoot-experience scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

commands/troubleshoot-experience.md · 132 lines

How it starts

The opening of the file, as written. The whole thing — 132 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Troubleshoot User Experience (ZDX)

Investigate experience for: $ARGUMENTS

Step 1: Parse Input

Extract:

  • Username or email
  • Application name (optional -- investigate all if not provided)
  • Time window in hours (default: 2, max: 168)

Step 2: Find the User's Device

zdx_list_devices(search="<username>")
```text

Note the `device_id`. If multiple devices, ask which one.

## Step 3: Get Device Details

```text
zdx_get_device(device_id="<device_id>")
```text

Check OS, ZCC version, location, department.

## Step 4: Check Application Scores

```text
zdx_list_applications()
zdx_get_application(app_id="<app_id>", since=<hours>)
zdx_get_application_score_trend(app_id="<app_id>", since=<hours>)
```text

Score interpretation:

- **66-100**: Good experience
- **34-65**: Degraded -- investigate further
- **0-33**: Poor -- significant issue

## Step 5: Drill Into Metrics

For degraded/poor scores:

```text
zdx_get_application_metric(app_id="<app_id>", metric_name="dns_time", since=<hours>)
zdx_get_application_metric(app_id="<app_id>", metric_name="availability", since=<hours>)
```text

Check: DNS time, TCP connect, SSL handshake, server response, page fetch time.

## Step 6: Check Alerts

```text
zdx_list_alerts(since=<hours>)
```text

If alerts exist for this user or application, investigate affected devices:

```text
zdx_list_alert_affected_devices(alert_id="<id>")
```text

## Step 7: Deep Trace Analysis

Check for existing deep trace sessions:

```text
zdx_list_device_deep_traces(device_id="<device_id>")
```text

If a deep trace exists, analyze its diagnostics data:

```text
zdx_get_device_deep_trace(device_id="<device_id>", trace_id="<trace_id>")
zdx_list_deeptrace_top_processes(device_id="<device_id>", trace_id="<trace_id>")
zdx_get_deeptrace_webprobe_metrics(device_id="<device_id>", trace_id="<trace_id>")
zdx_get_deeptrace_cloudpath(device_id="<device_id>", trace_id="<trace_id>")
zdx_get_deeptrace_cloudpath_metrics(device_id="<device_id>", trace_id="<trace_id>")
zdx_get_deeptrace_health_metrics(device_id="<device_id>", trace_id="<trace_id>")
zdx_get_deeptrace_events(device_id="<device_id>", trace_id="<trace_id>")
```text

Read the full file on GitHub · 132 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 132 lines · 25 tokens per session scan A 01e5d3cfe95c

Subscribe to this mod's changes

troubleshoot-experience is a command published in the GitHub repository zscaler/zscaler-mcp-server (50 stars, last pushed 3d ago), licensed MIT. It adds 25 tokens to every session and 1,319 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.