What is otrs-mcp-server AGENTS.md?

Project instructions and a guide for an MCP server that connects AI agents to OTRS, a ticketing and customer-support system. It also documents a REST API, a React frontend, tests, containers, and setup commands.

Use them to develop, test, run, or containerize the OTRS integration. The server supports creating, viewing, searching, and updating OTRS tickets.

They explain the repository layout and the commands needed to install dependencies and run its services, reducing setup and navigation work.

How eduardoantoniojunior/otrs-mcp-server configures Codex and OpenCode

Reuse

Borrowing it

Nothing to install: this file belongs to eduardoantoniojunior/otrs-mcp-server. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file

curl -O https://raw.githubusercontent.com/eduardoantoniojunior/otrs-mcp-server/dev/AGENTS.md

Clone the repo

git clone --depth 1 https://github.com/eduardoantoniojunior/otrs-mcp-server

Made for: Codex, OpenCode.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/instructions/eduardoantoniojunior/otrs-mcp-server/agents-md/github.svg)](https://agentmods.dev/instructions/eduardoantoniojunior/otrs-mcp-server/agents-md)

Your own site

<a href="https://agentmods.dev/instructions/eduardoantoniojunior/otrs-mcp-server/agents-md"><img src="https://agentmods.dev/badge/instructions/eduardoantoniojunior/otrs-mcp-server/agents-md/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/instructions/eduardoantoniojunior/otrs-mcp-server/agents-md"><img src="https://agentmods.dev/badge/instructions/eduardoantoniojunior/otrs-mcp-server/agents-md.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 1,462 This file is loaded in full into every session.

When invoked 1,462 The same file — it is already loaded in full.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.

Origin original No closer match found in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.01462	$0.01462
Opus 5.5	$0.00585	$0.00585
Sonnet 5.5	$0.00292	$0.00292
Haiku 4.5	$0.00146	$0.00146

Measured 2mo ago against content hash b59840614e11, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

otrs-mcp-server AGENTS.md scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

AGENTS.md · 142 lines

How it starts

The opening of the file, as written. The whole thing — 142 lines — stays where its author put it; the contents beside it link to each section on GitHub.

OTRS MCP Server - Guia do Projeto

Visao Geral

Servidor MCP (Model Context Protocol) para integracao com o OTRS (sistema de tickets). Permite que LLMs criem, consultem, busquem e atualizem tickets no OTRS. Inclui API REST autenticada (JWT + API Keys), painel administrativo React e deploy via Docker + Nginx.

Estrutura do Projeto

otrs-mcp-server/
├── src/otrs_mcp/
│   ├── __init__.py      # Public API
│   ├── main.py          # Entry point (MCP server stdio/http)
│   ├── config.py        # Configuracao (Pydantic BaseSettings)
│   ├── client.py        # Cliente HTTP OTRS com retry
│   ├── tools.py         # Tools MCP (5 tools)
│   ├── resources.py     # Resources MCP (3 resources)
│   ├── api.py           # Backend REST (FastAPI)
│   ├── auth.py          # JWT + API key + rate limiting
│   ├── database.py      # SQLite WAL (schema + CRUD)
│   ├── activity.py      # Monitoramento de atividade
│   ├── exceptions.py    # Excecoes customizadas
│   ├── constants.py     # Constantes
│   └── routes/
│       └── admin.py     # Rotas admin (login, keys, users, audit)
├── frontend/            # Frontend React + TypeScript + TailwindCSS
│   ├── src/             # Paginas, componentes, hooks, services
│   ├── Dockerfile       # Build Node + serve Nginx Alpine
│   └── nginx.conf       # Config Nginx do container frontend
├── nginx/
│   └── mcp.conf          # Config Nginx do servidor host (HTTPS)
├── tests/
│   ├── unit/            # Testes unitarios
│   └── integration/     # Testes de integracao
├── Dockerfile           # MCP server container
├── Dockerfile.api       # API container
├── docker-compose.yml   # 3 servicos (api, mcp-server, frontend)
└── pyproject.toml       # Config do projeto (uv/hatch)

Comandos Uteis

# Instalar dependencias
uv sync
uv sync --extra dev

# Rodar o MCP server
uv run python -m otrs_mcp.main

# Rodar a API REST
uv run uvicorn otrs_mcp.api:app --port 3000

# Rodar testes
uv run pytest tests/unit/ -v

# Rodar testes com cobertura
uv run pytest tests/unit/ --cov=src/otrs_mcp --cov-report=term-missing

# Formatacao
uv run black src/
uv run isort src/

# Type check
uv run mypy src/

# Docker
docker compose up -d --build
docker compose logs -f
docker compose down

Read the full file on GitHub · 142 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

2mo ago Changed · +31 lines · +525 tokens per session b59840614e11
2mo ago First seen · 111 lines · 937 tokens per session scan A c8fc35c9f3f6

Subscribe to this mod's changes

otrs-mcp-server AGENTS.md is an instructions file published in the GitHub repository eduardoantoniojunior/otrs-mcp-server (0 stars, last pushed 1mo ago), licensed Apache-2.0. It adds 1,462 tokens to every session, about $0.0058 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

otrs-mcp-server AGENTS.md next to 6 instructions from other repositories
Mod	Type	Stars	Last push	Licence	Scan	Tokens	Works with
otrs-mcp-server AGENTS.mdeduardoantoniojunior/otrs-mcp-server	Instructions file	0	1mo ago	Apache-2.0	A	1,462	Codex, OpenCode
vscode buildNext.instructions.mdmicrosoft/vscode	Instructions file	195k	yesterday	MIT	A	9,719	GitHub Copilot
next.js AGENTS.mdvercel/next.js	Instructions file	143k	today	MIT	A	7,461	Codex, OpenCode
langchain AGENTS.mdlangchain-ai/langchain	Instructions file	149k	yesterday	MIT	A	4,680	Codex, OpenCode
vscode oss-third-party-notices.instructions.mdmicrosoft/vscode	Instructions file	195k	yesterday	MIT	A	5,516	GitHub Copilot
vscode copilot-instructions.mdmicrosoft/vscode	Instructions file	195k	yesterday	MIT	A	3,093	GitHub Copilot
deepseek-harness AGENTS.mddeepseek-ai/deepseek-harness	Instructions file	274k	2d ago	MIT	A	4,313	Codex, OpenCode

otrs-mcp-server: Instructions file for Codex