totvs-tickets-mcp: Instructions file for Codex

AGENTS.md

totvs-tickets-mcp AGENTS.md is an instructions file for Codex, OpenCode from Guipegoraro/totvs-tickets-mcp. It costs 1,141 tokens per session, scanned A, original, MIT.

Instructions for an agent using totvs-tickets-mcp, a read-only tool for searching and reading TOTVS customer-support tickets.

In plain words
What is it for?
They guide listing, filtering, and reading ticket details and comments; they do not allow tickets to be created, changed, or closed.
Why use it?
They explain the rules, authentication, and required identifiers needed to retrieve ticket information safely.

Instructions file for CodexOpenCode

Written for Codex and OpenCode: the file is AGENTS.md. Also seen: mentions AGENTS.md.

This is Guipegoraro/totvs-tickets-mcp's own configuration. It tells Codex and OpenCode how to work on totvs-tickets-mcp itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything totvs-tickets-mcp configures →

Reuse

Borrowing it

Nothing to install: this file belongs to Guipegoraro/totvs-tickets-mcp. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/Guipegoraro/totvs-tickets-mcp/main/AGENTS.md
Clone the repo
git clone --depth 1 https://github.com/Guipegoraro/totvs-tickets-mcp

Made for: Codex, OpenCode.

Wrote this? Show the measurements

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Per session 1,141 This file is loaded in full into every session.
When invoked 1,141 The same file — it is already loaded in full.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.01141 $0.01141
Opus 5 $0.00571 $0.00571
Sonnet 5 $0.00228 $0.00228
Haiku 4.5 $0.00114 $0.00114

Measured 8d ago against content hash bc0e100bfd56, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

totvs-tickets-mcp AGENTS.md scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

AGENTS.md · 72 lines

How it starts

The opening of the file, as written. The whole thing — 72 lines — stays where its author put it; the contents beside it link to each section on GitHub.

AGENTS.md — instrucoes para a LLM que consome este MCP

Guia de uso das tools do totvs-tickets-mcp por um agente/LLM (Claude, etc). O proprio servidor injeta um resumo destas regras no handshake; este arquivo e a versao completa e estavel. Regras marcadas load-bearing mudam o resultado se ignoradas.

O que este MCP faz

Expoe, como tools read-only, os tickets de suporte do Portal do Cliente TOTVS (suporte.totvs.com / Central de Atendimento). Lista, filtra e le detalhes/comentarios de tickets. Nao cria, nao atualiza, nao fecha nada.

Autenticacao e automatica (Fluig Identity: senha + MFA/TOTP -> SAML SSO -> token de ~13h cacheado). A primeira chamada (ou apos o token expirar) faz o login, que leva alguns segundos. Se faltar credencial/seed, a tool retorna erro pedindo totvs-tickets-setup.

Tools

Tool Use para
totvs_whoami Descobrir userId, organizacoes do usuario e seus ids (necessarios pra escopar buscas), validade do token.
totvs_tickets_listar Buscar/listar tickets por organizacao + visao. Principal ferramenta de busca.
totvs_ticket_detalhe Ler um ticket especifico pelo numero (ticket_id). Funciona mesmo pra tickets de outra org.
totvs_ticket_comentarios Ler os andamentos/comentarios (com anexos) de um ticket.
totvs_tickets_status Lista oficial de valores de status (para o filtro status).
totvs_tickets_filtros Opcoes do catalogo (produto/modulo/rotina) para os filtros de tag.
totvs_tickets_motivos_prioridade Motivos de priorizacao.
totvs_contato Dados cadastrais do contato logado.
totvs_usuarios_buscar Buscar pessoas/contatos por termo (min. 3 chars) — util pra achar requester_id.
totvs_notificacoes_count Quantidade de notificacoes nao lidas.
totvs_departamentos Departamentos/areas de atendimento.

Convencoes load-bearing

  1. PADRAO DA BUSCA (assuma salvo instrucao explicita em contrario): a busca e de tickets da TOTVS S.A (org configurada em TOTVS_DEFAULT_ORG) e da visao ticket_views=3 (tickets criados por OUTROS usuarios). So mude a org/visao se o usuario pedir explicitamente ("meus tickets", "na org X", "em todas as orgs"). Detalhe: a busca e por ORGANIZACAO, nao "meus tickets" — a org primaria/pessoal do usuario costuma vir VAZIA. Para escopar outra org, passe organization_ids (ids via totvs_whoami); organization_ids=[] busca em TODAS. A busca ve tickets de qualquer solicitante da org, casando keywords em numero/titulo/conteudo.

Read the full file on GitHub · 72 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 72 lines · 1,141 tokens per session scan A bc0e100bfd56

Subscribe to this mod's changes

totvs-tickets-mcp AGENTS.md is an instructions file published in the GitHub repository Guipegoraro/totvs-tickets-mcp (0 stars, last pushed 2mo ago), licensed MIT. It adds 1,141 tokens to every session, about $0.0057 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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