churn-prevention

churn-prevention is a cursor rule for Cursor from rajitsaha/100xprism. It costs 32 tokens per session (3,896 once invoked), scanned A, original, MIT.

A set of practices for reducing customer cancellations, including cancellations caused by failed payments.

In plain words
What is it for?
It is for cancellation flows, retention offers, payment recovery, and customer offboarding.
Why use it?
It helps businesses understand why customers leave and respond with retention steps before revenue is lost.

Cursor rule for Cursor

Written for Cursor: installed under .cursor/.

Good fit It is for cancellation flows, retention offers, payment recovery, and customer offboarding.

Compare 6 cursor rules from other repositories ↓
Install with agentmods
npx agentmods add rules/rajitsaha/100xprism/churn-prevention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/rajitsaha/100xprism

Made for: Cursor.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/rules/rajitsaha/100xprism/churn-prevention.svg)](https://agentmods.dev/rules/rajitsaha/100xprism/churn-prevention)
Your own site
<a href="https://agentmods.dev/rules/rajitsaha/100xprism/churn-prevention"><img src="https://agentmods.dev/badge/rules/rajitsaha/100xprism/churn-prevention.svg" alt="Measured on agentmods" height="20"></a>
Per session 32 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 3,896 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00032 $0.03896
Opus 5 $0.00016 $0.01948
Sonnet 5 $0.00006 $0.00779
Haiku 4.5 $0.00003 $0.00390

Measured 4d ago against content hash 7e8184bc7979, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-07, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.cursor/rules/churn-prevention.mdc · 382 lines

How it starts

The opening of the file, as written. The whole thing — 382 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Prevention

Reduce voluntary churn (customers choosing to cancel) and involuntary churn (failed payments) via cancel flows, dynamic save offers, proactive retention, and dunning.

Before Starting

Product context: If .agents/product-marketing-context.md exists (or .claude/product-marketing-context.md in older setups), read it first and tailor output to it; only ask for what it doesn't cover.

Gather this context (ask if not provided):

  1. Current churn situation — Monthly churn rate (voluntary vs. involuntary if known)? Active subscribers? Average MRR per customer? Existing cancel flow, or instant cancel?
  2. Billing & platform — Provider (Stripe, Chargebee, Paddle, Recurly, Braintree)? Monthly, annual, or both intervals? Pausing or downgrades supported? Retention tooling (Churnkey, ProsperStack, Raaft)?
  3. Product & usage data — Feature usage tracked per user? Engagement drop-offs identifiable? Cancellation reason data from past churns? Activation metric (what do retained users do that churned users don't)?
  4. Constraints — B2B or B2C (affects flow design)? Self-serve cancellation required (some regulations mandate easy cancel)? Offboarding brand tone (empathetic, direct, playful)?

How This Skill Works

Two churn types, two strategies:

Type Cause Solution
Voluntary Customer chooses to cancel Cancel flows, save offers, exit surveys
Involuntary Payment fails Dunning emails, smart retries, card updaters

Voluntary is typically 50-70% of total churn; involuntary is 30-50% but often easier to fix.

Three modes:

  1. Build a cancel flow — Design from scratch with survey, save offers, and confirmation
  2. Optimize an existing flow — Analyze cancel data and improve save rates
  3. Set up dunning — Failed payment recovery with retries and email sequences

Cancel Flow Design

The Cancel Flow Structure

Read the full file on GitHub · 382 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 382 lines · 3,896 tokens per session scan A 7e8184bc7979

Subscribe to this mod's changes

churn-prevention is a cursor rule published in the GitHub repository rajitsaha/100xprism (10 stars, last pushed 7d ago), licensed MIT. It adds 32 tokens to every session and 3,896 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.