shopify-admin-exchange-vs-refund-ratio

Purpose

Analyzes return resolutions to calculate the split between exchanges (revenue retained), store credit (revenue deferred), and refunds (revenue lost). Tracks this as a revenue recovery metric over time. Read-only — no mutations.

Prerequisites

• Authenticated Shopify CLI session: shopify store auth --store <domain> --scopes read_orders,read_returns
• API scopes: read_orders, read_returns

Parameters

Parameter	Type	Required	Default	Description
store	string	yes	—	Store domain (e.g., mystore.myshopify.com)
days_back	integer	no	30	Lookback window for return resolutions
compare_days_back	integer	no	0	Optional prior period for comparison (0 = no comparison)
format	string	no	human	Output format: human or json

Safety

ℹ️ Read-only skill — no mutations are executed. Safe to run at any time.

Workflow Steps

1. OPERATION: returns — query Inputs: query: "created_at:>='<NOW - days_back days>'", first: 250, pagination cursor Expected output: Returns with refunds { totalRefundedSet }, exchangeLineItems, and resolution status

2. Categorize each return resolution:

   • Exchange: return has exchangeLineItems with quantity > 0
   • Store credit: return has refunds with gift card or store credit payment
   • Refund: return has cash/card refund with no exchange

3. OPERATION: orders — query (if compare_days_back > 0) Inputs: Same logic for prior period to compute trend

GraphQL Operations

# returns:query — validated against api_version 2025-01
query ReturnResolutions($query: String!, $after: String) {
  returns(first: 250, after: $after, query: $query) {
    edges {
      node {
        id
        status
        createdAt
        totalQuantity
        order {
          id
          name
        }
        exchangeLineItems(first: 10) {
          edges {
            node {
              id
              quantity
              lineItem {
                variant {
                  id
                  title
                }
              }
            }
          }
        }
        refunds(first: 5) {
          id
          totalRefundedSet {
            shopMoney {
              amount
              currencyCode
            }
          }
        }
        returnLineItems(first: 20) {
          edges {
            node {
              refundableQuantity
              returnReason
            }
          }
        }
      }
    }
    pageInfo {
      hasNextPage
      endCursor
    }
  }
}