shopify-admin-refund-rate-analysis

Purpose

Analyzes orders with refunds to calculate refund rates by product, time period, and channel. Surfaces which products or product groups generate the most refund activity. Read-only — no mutations.

Prerequisites

• Authenticated Shopify CLI session: shopify store auth --store <domain> --scopes read_orders
• API scopes: read_orders

Parameters

Parameter	Type	Required	Default	Description
store	string	yes	—	Store domain (e.g., mystore.myshopify.com)
days_back	integer	no	30	Lookback window
group_by	string	no	product	Breakdown: product, vendor, or period
min_orders	integer	no	5	Minimum orders per group to include in rate calculation
format	string	no	human	Output format: human or json

Safety

ℹ️ Read-only skill — no mutations are executed. Safe to run at any time.

Workflow Steps

1. OPERATION: orders — query Inputs: query: "created_at:>='<NOW - days_back days>'", first: 250, select refunds { refundLineItems }, lineItems, pagination cursor Expected output: All orders with refund data; paginate until hasNextPage: false

2. For each refunded line item: record product, vendor, quantity refunded, refund amount

3. Aggregate by group_by: calculate refund_rate = refunded_units / total_units_sold × 100

GraphQL Operations

# orders:query — validated against api_version 2025-01
query OrdersWithRefunds($query: String!, $after: String) {
  orders(first: 250, after: $after, query: $query) {
    edges {
      node {
        id
        name
        createdAt
        lineItems(first: 50) {
          edges {
            node {
              id
              quantity
              product {
                id
                title
                vendor
              }
              variant {
                id
                sku
              }
            }
          }
        }
        refunds {
          id
          createdAt
          totalRefundedSet {
            shopMoney {
              amount
              currencyCode
            }
          }
          refundLineItems(first: 50) {
            edges {
              node {
                quantity
                lineItem {
                  product {
                    id
                    title
                    vendor
                  }
                  variant {
                    id
                    sku
                  }
                }
              }
            }
          }
        }
      }
    }
    pageInfo {
      hasNextPage
      endCursor
    }
  }
}