reply-to-customer-review

reply-to-customer-review is a skill for Claude Code from acaprino/daodan. It costs 71 tokens per session (1,719 once invoked), scanned A, original, MIT.

A skill for writing replies to customer reviews. It identifies the review’s language, sentiment, main points, sector, and severity, then drafts a response in a suitable tone.

In plain words
What is it for?
Use it for hospitality or e-commerce reviews, especially when you need a professional, friendly, or casual reply and optional operational advice.
Why use it?
It helps businesses respond consistently to praise or complaints without overlooking the customer’s main concern.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin. Also seen: mentions subagents.

Part of the digital-marketing plugin — 6 skills, 6 commands, 4 agents shipped together

Good fit Use it for hospitality or e-commerce reviews, especially when you need a professional, friendly, or casual reply and optional operational advice.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/acaprino/daodan/reply-to-customer-review
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add acaprino/daodan --skill reply-to-customer-review
Clone the repo
git clone --depth 1 https://github.com/acaprino/daodan

Made for: Claude Code.

Or install digital-marketing, the plugin that ships this one along with the rest of its 6 skills, 6 commands, 4 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for reply-to-customer-review

README.md
[![agentmods](https://agentmods.dev/badge/skills/acaprino/daodan/reply-to-customer-review/github.svg)](https://agentmods.dev/skills/acaprino/daodan/reply-to-customer-review)
Your own site
<a href="https://agentmods.dev/skills/acaprino/daodan/reply-to-customer-review"><img src="https://agentmods.dev/badge/skills/acaprino/daodan/reply-to-customer-review/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for reply-to-customer-review

Your own site · 80×15
<a href="https://agentmods.dev/skills/acaprino/daodan/reply-to-customer-review"><img src="https://agentmods.dev/badge/skills/acaprino/daodan/reply-to-customer-review.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 71 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,719 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00071 $0.01719
Opus 5.5 $0.00028 $0.00688
Sonnet 5.5 $0.00014 $0.00344
Haiku 4.5 $0.00007 $0.00172

Measured 16d ago against content hash e9bfee67284d, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

reply-to-customer-review scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 16d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

1 near-identical copy found in the catalogue:

exports/claude/plugins/digital-marketing/skills/reply-to-customer-review/SKILL.md · 147 lines

How it starts

The opening of the file, as written. The whole thing — 147 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Reply to Customer Review

Generate a professional, empathetic response to a customer review. Analyze the review, craft an adaptive response, and provide operational suggestions.

Input

The user pastes a customer review (or invokes via /digital-marketing:reply-to-customer-review). Optional parameters:

  • --brand "Name" -- business name to use in the response
  • --tone formal|friendly|casual -- override tone (default: professional-empathetic)
  • --lang XX -- force output language (default: same as review)
  • --sector hospitality|ecommerce|auto -- force sector (default: auto-detect)

If invoked without arguments, prompt the user to paste a review.

Process

Execute all four steps inline. Do NOT spawn subagents.

Step 1: Analysis

Analyze the review and determine:

Language -- identify the review language. For mixed-language reviews, identify the dominant language and note secondary languages.

Sentiment -- classify as one of:

  • POSITIVE -- satisfied customer, praise, recommendation
  • NEUTRAL -- factual, neither praise nor complaint
  • NEGATIVE -- dissatisfaction, complaint, criticism
  • MIXED -- contains both positive and negative elements

Key Points -- extract the specific topics mentioned (e.g., cleanliness, shipping speed, product quality, staff attitude, app stability, price, location).

Severity (negative/mixed reviews only) -- assess as one of:

  • UNFOUNDED -- no real issue, emotional venting, unrealistic expectations
  • MINOR -- real issue but limited impact, easy to address
  • MAJOR -- serious issue requiring immediate attention, systemic problem
  • ABUSIVE -- contains threats, profanity, personal attacks. Flag for platform reporting. Recommend not responding publicly or generate a minimal professional response. Never mirror hostility.

Sector -- auto-detect from vocabulary and context:

  • HOSPITALITY -- mentions stay, check-in, room, host, property, booking, location, amenities, noise, breakfast
  • ECOMMERCE -- mentions shipping, delivery, return, refund, product, app, crash, bug, update, order, package
  • GENERIC -- does not clearly match either sector

Read the full file on GitHub · 147 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 16d ago Changed e9bfee67284d
  2. 1mo ago First seen · 147 lines · 71 tokens per session scan A bedf0080d476

Subscribe to this mod's changes

reply-to-customer-review is a skill published in the GitHub repository acaprino/daodan (9 stars, last pushed today), licensed MIT. It adds 71 tokens to every session and 1,719 once invoked, about $0.0003 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-05.

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