Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add actinon-com/brass-monkey --skill odoo-helpdeskgit clone --depth 1 https://github.com/actinon-com/brass-monkeyWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/actinon-com/brass-monkey/odoo-helpdesk)<a href="https://agentmods.dev/skills/actinon-com/brass-monkey/odoo-helpdesk"><img src="https://agentmods.dev/badge/skills/actinon-com/brass-monkey/odoo-helpdesk.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00034 | $0.00519 |
| Opus 5 | $0.00017 | $0.00260 |
| Sonnet 5 | $0.00007 | $0.00104 |
| Haiku 4.5 | $0.00003 | $0.00052 |
Grade A, and why
odoo-helpdesk scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 34 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Skill: Odoo Helpdesk & Customer Support
This skill provides the agent with high-level functional expertise in Odoo's Customer Support engine, covering Ticket management, SLA compliance, and multi-channel integration.
Core Mandates
1. Ticket Lifecycle & Routing
- Creation: Tickets are generated via Email Aliases, Website Forms, Live Chat, or manual entry.
- Routing: Every ticket belongs to a Helpdesk Team (
helpdesk.team), which dictates the available stages and assignment method (Manual, Random, Balanced). - Stages: Progression is tracked via Stages (
helpdesk.stage). Tickets in "folded" stages are considered closed.
2. SLA Compliance
- Deadlines: Service Level Agreements (
helpdesk.sla) calculate thesla_deadlinebased on the ticket's priority and team configuration. - Mandate: Always prioritize tickets with the earliest
sla_deadlineto avoid breach. Use thesla_reachedflag to verify compliance.
3. Integrated Resolution (Backend/Frontend)
Helpdesk is the bridge between a customer problem and a technical solution:
- Returns: If a product is faulty, link/create a Return (
stock.picking) from the ticket. - Field Service: If on-site work is required, generate a Task (
project.task). - Sales/Invoicing: Reference the original
sale.order_idto verify warranty status or bill for support time viasale_line_id.
4. Communication Protocol
- Public Reply: Use
message_postwithmessage_type: 'comment'andbody_is_html: true(if sending HTML) for messages sent directly to the customer. - Internal Note: Use
message_postwithsubtype_xmlid: 'mail.mt_note'andbody_is_html: true(if sending HTML) for internal technical updates. - Mandate: Clearly distinguish between the two. Never leak internal technical jargon to the customer.
Available Resources
helpdesk-logic.md: Deep-dive into SLA calculations, Website/Portal configuration, and action triggers for Returns/Repairs.helpdesk-fields.json: Dense technical map of fields for Ticket, Team, Stage, and SLA models.
What ships with it
2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 6d ago First seen · 34 lines · 34 tokens per session scan A 6cd1c4671be8
odoo-helpdesk is a skill published in the GitHub repository actinon-com/brass-monkey (2 stars, last pushed 3d ago), licensed MIT. It adds 34 tokens to every session and 519 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.
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