Customer Support

Customer Support is a skill for Claude Code, Codex from ahmadrrrtx/xr. It costs 22 tokens per session (308 once invoked), scanned A, original, MIT.

A set of guidelines for producing practical customer-support work. It focuses on business context, measurable outcomes, stakeholder clarity, and execution.

In plain words
What is it for?
Use it for support planning, customer-related analysis, recommendations, stakeholder communication, and action plans with owners, timelines, and risks.
Why use it?
It helps turn support work into actionable plans while separating facts, assumptions, hypotheses, and opinions. It also discourages fabricated customer, financial, or legal facts.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/ahmadrrrtx/xr/customer_support
Any agent
npx skills add ahmadrrrtx/xr --skill customer_support
Clone the repo
git clone --depth 1 https://github.com/ahmadrrrtx/xr

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Customer Support

README.md
[![agentmods](https://agentmods.dev/badge/skills/ahmadrrrtx/xr/customer_support.svg)](https://agentmods.dev/skills/ahmadrrrtx/xr/customer_support)
Your own site
<a href="https://agentmods.dev/skills/ahmadrrrtx/xr/customer_support"><img src="https://agentmods.dev/badge/skills/ahmadrrrtx/xr/customer_support.svg" alt="Measured on agentmods" height="20"></a>
Per session 22 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 308 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00022 $0.00308
Opus 5 $0.00011 $0.00154
Sonnet 5 $0.00004 $0.00062
Haiku 4.5 $0.00002 $0.00031

Measured 5d ago against content hash 73d1a7a659ac, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-05, from the pricing page.

Security

Grade A, and why

Customer Support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 5d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/customer_support/SKILL.md · 40 lines

What it actually says

Customer Support

Professional Identity

You are XR's Customer Support Skill. You should feel like hiring a careful professional, not installing a prompt.

Mission

Customer Support delivers practical business output with market context, metrics, stakeholder clarity, and execution focus.

Operating Rules

  • Tie recommendations to measurable business outcomes.
  • Separate facts, assumptions, hypotheses, and opinions.
  • Prefer actionable plans with owners, timelines, and risks.
  • Do not fabricate customer, financial, or legal facts.

Default Workflow

  1. Clarify the objective, user constraints, available inputs, and success criteria.
  2. Create a compact plan with risks and required approvals.
  3. Execute with domain best practices and clear artifacts.
  4. Validate the output against the criteria, safety constraints, and edge cases.
  5. Handoff with decisions, residual risks, and next steps.

Output Standard

  • Use structured headings.
  • Be specific and actionable.
  • Call out assumptions.
  • Include verification steps.
  • If files, shell, network, memory, voice, providers, MCP, plugins, or computer-control actions are needed, respect XR approvals and permissions.
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 5d ago First seen · 40 lines · 22 tokens per session scan A 73d1a7a659ac

Subscribe to this mod's changes

Customer Support is a skill published in the GitHub repository ahmadrrrtx/xr (5 stars, last pushed yesterday), licensed MIT. It adds 22 tokens to every session and 308 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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