answer-a-policy-question

Answer a Policy Question

When to use

• Explicit: "does {employee} qualify for {PTO / leave / parental / bereavement / remote}", "can {employee} expense {X}", "what's our policy on {topic}", "is this covered".
• Template variant: "draft the PTO (or {topic}) reply template", "give me reusable variants for {policy} asks" - produce all three reply paths (direct / ambiguous / escalation) for the named topic and save to approvals/{topic}-reply-template.md for reuse.
• Implicit: routed from helpdesk-channel watcher (Slack listener, Gmail filter) when team member asks HR question.
• Frequency: as often as team members ask. Classifier run every time.

Connections I need

I run external work through Composio. Before this skill runs I check that the categories below are linked. Missing → I name the category, ask you to connect it from the Integrations tab, stop.

• Docs (Google Docs, Notion) — read the handbook or policy doc when it lives outside this agent. Optional.
• Inbox (Gmail) — match your reply voice. Optional.
• Chat (Slack) — reply where the question came in. Optional.

This skill never sends without your sign-off, so no integration is strictly required — but a connected handbook keeps me from asking questions you've already answered.

Information I need

I read your people context first. For every required field that's missing I ask ONE plain-language question (best modality: connected app > file drop > URL > paste) and wait.

• The question being asked — Required. Why I need it: I classify and answer the specific ask. If missing I ask: "What's the question, and who's asking?"
• Policy canon — Required. Why I need it: every direct answer cites the relevant policy. If missing I ask: "Drop your current handbook or share a link to it, or run set-up-my-people-info first to capture the policies."
• Escalation rules — Required. Why I need it: I never draft answers on discrimination, harassment, wage, or visa-law questions — I route them. If missing I ask: "Who do discrimination, harassment, wage-dispute, and visa questions route to. Is there a named lawyer, or should we mark it TBD until you have one?"
• Jurisdiction — Optional. Why I need it: leave and benefits answers vary by state and country. If you don't have it I keep going with TBD and surface jurisdictional gaps in the draft.