managing-incidents

managing-incidents is a skill for Claude Code from ancoleman/ai-design-components. It costs 54 tokens per session (3,256 once invoked), scanned A, original, MIT.

A guide to managing software incidents from detection through recovery and a post-mortem, which is a review of what happened afterward. It uses SRE practices, including severity levels, on-call coordination, and blameless learning.

In plain words
What is it for?
Creating incident-response processes, escalation rules, runbooks, communication plans, and post-mortems.
Why use it?
It gives teams a shared way to coordinate during outages, communicate clearly, restore service quickly, and learn without focusing blame on individuals.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin. Also seen: positional $N argument.

Part of the devops-skills plugin — 6 skills shipped together

Good fit Creating incident-response processes, escalation rules, runbooks, communication plans, and post-mortems.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/ancoleman/ai-design-components/managing-incidents
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add ancoleman/ai-design-components --skill managing-incidents
Clone the repo
git clone --depth 1 https://github.com/ancoleman/ai-design-components

Made for: Claude Code.

Or install devops-skills, the plugin that ships this one along with the rest of its 6 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for managing-incidents

README.md
[![agentmods](https://agentmods.dev/badge/skills/ancoleman/ai-design-components/managing-incidents/github.svg)](https://agentmods.dev/skills/ancoleman/ai-design-components/managing-incidents)
Your own site
<a href="https://agentmods.dev/skills/ancoleman/ai-design-components/managing-incidents"><img src="https://agentmods.dev/badge/skills/ancoleman/ai-design-components/managing-incidents/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for managing-incidents

Your own site · 80×15
<a href="https://agentmods.dev/skills/ancoleman/ai-design-components/managing-incidents"><img src="https://agentmods.dev/badge/skills/ancoleman/ai-design-components/managing-incidents.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 54 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,256 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00054 $0.03256
Opus 5 $0.00027 $0.01628
Sonnet 5 $0.00011 $0.00651
Haiku 4.5 $0.00005 $0.00326

Measured 11d ago against content hash 67ca93bc92c0, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

managing-incidents scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

The scan reads SKILL.md. This mod also ships 4 executable files (examples/integrations/pagerduty-slack.py, examples/integrations/postmortem-generator.py, examples/integrations/statuspage-auto-update.py, …), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/managing-incidents/SKILL.md · 434 lines

How it starts

The opening of the file, as written. The whole thing — 434 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Incident Management

Provide end-to-end incident management guidance covering detection, response, communication, and learning. Emphasizes SRE culture, blameless post-mortems, and structured processes for high-reliability operations.

When to Use This Skill

Apply this skill when:

  • Setting up incident response processes for a team
  • Designing on-call rotations and escalation policies
  • Creating runbooks for common failure scenarios
  • Conducting blameless post-mortems after incidents
  • Implementing incident communication protocols (internal and external)
  • Choosing incident management tooling and platforms
  • Improving MTTR and incident frequency metrics

Core Principles

Incident Management Philosophy

Declare Early and Often: Do not wait for certainty. Declaring an incident enables coordination, can be downgraded if needed, and prevents delayed response.

Mitigation First, Root Cause Later: Stop customer impact immediately (rollback, disable feature, failover). Debug and fix root cause after stability restored.

Blameless Culture: Assume good intentions. Focus on how systems failed, not who failed. Create psychological safety for honest learning.

Clear Command Structure: Assign Incident Commander (IC) to own coordination. IC delegates tasks but does not do hands-on debugging.

Communication is Critical: Internal coordination via dedicated channels, external transparency via status pages. Update stakeholders every 15-30 minutes during critical incidents.

Severity Classification

Standard severity levels with response times:

SEV0 (P0) - Critical Outage:

  • Impact: Complete service outage, critical data loss, payment processing down
  • Response: Page immediately 24/7, all hands on deck, executive notification
  • Example: API completely down, entire customer base affected

SEV1 (P1) - Major Degradation:

  • Impact: Major functionality degraded, significant customer subset affected
  • Response: Page during business hours, escalate off-hours, IC assigned
  • Example: 15% error rate, critical feature unavailable

Read the full file on GitHub · 434 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 434 lines · 54 tokens per session scan A 67ca93bc92c0

Subscribe to this mod's changes

managing-incidents is a skill published in the GitHub repository ancoleman/ai-design-components (517 stars, last pushed 9mo ago), licensed MIT. It adds 54 tokens to every session and 3,256 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

Related

Other skills, from other repositories

ui-ux-laws

Priority-ordered rulebook of core UX/UI laws, cognitive-psychology principles, Nielsen's usability heuristics, and accessibility requirements that Claude must actively apply (not just cite) whenever it designs, builds, redesigns, reviews, or critiques any user interface — websites, web/mobile apps, dashboards, forms…

AmirGhl/ui-ux-laws · 203 tokens

Brand

Complete brand development system with emotive foundation. Triggers on requests for brand identity, logos, visual systems, or design guidelines. Creates distinctive, anti-AI-slop design from strategy through delivery.

b1rdmania/claude-brand-skills · 42 tokens

canvas-design

Create beautiful visual art in .png and .pdf documents using design philosophy. You should use this skill when the user asks to create a poster, piece of art, design, or other static piece. Create original visual designs, never copying existing artists' work to avoid copyright violations.

b1rdmania/claude-brand-skills · 59 tokens

frontend-design

Create distinctive, production-grade frontend interfaces with high design quality. Use this skill when the user asks to build web components, pages, or applications. Generates creative, polished code that avoids generic AI aesthetics.

b1rdmania/claude-brand-skills · 43 tokens

Art

AI image generation tool. Use when you need to generate reference images, illustrations, or visual content from text prompts.

b1rdmania/claude-brand-skills · 25 tokens

content-strategy

Develop a content strategy covering editorial positioning, content pillars, formats, calendar, governance, and topical authority planning. Use this skill whenever the user wants to plan a content program, define content pillars, build an editorial calendar, structure topic clusters, set up content governance, or align…

rampstackco/claude-skills · 120 tokens