jtbd-analysis

jtbd-analysis is a skill for Claude Code from assimovt/productskills. It costs 53 tokens per session (761 once invoked), scanned A, original, MIT.

A customer-research method called Jobs-to-be-Done, which describes what people are trying to accomplish in a specific situation and why they might switch products.

In plain words
What is it for?
Use it to write job statements, understand why customers adopt or reject products, and compare a product with existing alternatives or doing nothing.
Why use it?
It prevents vague assumptions about customer needs by examining the situation, desired result, current workaround, and reasons for or against changing.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the product-skills plugin — 16 skills shipped together

Good fit Use it to write job statements, understand why customers adopt or reject products, and compare a product with existing alternatives or doing nothing.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/assimovt/productskills/jtbd-analysis
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add assimovt/productskills --skill jtbd-analysis
Clone the repo
git clone --depth 1 https://github.com/assimovt/productskills

Made for: Claude Code.

Or install product-skills, the plugin that ships this one along with the rest of its 16 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for jtbd-analysis

README.md
[![agentmods](https://agentmods.dev/badge/skills/assimovt/productskills/jtbd-analysis/github.svg)](https://agentmods.dev/skills/assimovt/productskills/jtbd-analysis)
Your own site
<a href="https://agentmods.dev/skills/assimovt/productskills/jtbd-analysis"><img src="https://agentmods.dev/badge/skills/assimovt/productskills/jtbd-analysis/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for jtbd-analysis

Your own site · 80×15
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Per session 53 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 761 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00053 $0.00761
Opus 5 $0.00026 $0.00380
Sonnet 5 $0.00011 $0.00152
Haiku 4.5 $0.00005 $0.00076

Measured 11d ago against content hash 5949cf51fc9c, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

jtbd-analysis scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/jtbd-analysis/SKILL.md · 71 lines

How it starts

The opening of the file, as written. The whole thing — 71 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Understand why customers "hire" and "fire" products. JTBD (Christensen/Moesta) reframes competition: you're not competing against similar products, you're competing against whatever the customer currently uses to get the job done — including doing nothing.

Job Statement Format

Structure every job as: "When [situation], I want to [motivation], so I can [expected outcome]."

  • "When I finish a customer call, I want to capture key insights quickly, so I can share them with my team before I forget the context."
  • NOT: "Users want better note-taking." (Too vague, no situation, no outcome.)

The situation is critical — the same person has different jobs in different contexts.

Forces of Progress

Four forces determine whether someone switches to your product. Map all four:

DRIVING ADOPTION                    RESISTING ADOPTION
================                    ==================
Push: Pain with current solution    Anxiety: Fear of the new solution
Pull: Attraction of new solution    Habit: Comfort with current way

Push (away from current solution)

What's broken or frustrating about how they do it today? Stronger push = more urgency.

  • "I spend 3 hours every week manually copying data between tools."

Pull (toward your solution)

What's attractive about the new way? This is your value proposition.

  • "Automatic sync means I never copy data again."

Anxiety (about the new solution)

What are they afraid of? Switching costs, learning curves, data migration, reliability.

  • "What if the sync breaks and I lose data?"

Habit (of the current solution)

What keeps them doing it the old way? Muscle memory, sunk costs, "good enough."

  • "I've built all my templates in the current tool over 2 years."

To win: Push + Pull must be stronger than Anxiety + Habit.

If anxiety is high, reduce it (free trials, migration tools, guarantees). If habit is strong, find the trigger moment when the current solution fails hard enough to break inertia.

Conducting JTBD Analysis

Read the full file on GitHub · 71 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 71 lines · 53 tokens per session scan A 5949cf51fc9c

Subscribe to this mod's changes

jtbd-analysis is a skill published in the GitHub repository assimovt/productskills (68 stars, last pushed 6mo ago), licensed MIT. It adds 53 tokens to every session and 761 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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