call-closing-sequence-auditor

call-closing-sequence-auditor

The last twenty seconds are what the person repeats to their family. The body of the call is forgotten; the ending is the memory.

Closings are not hanging up. In conversation analysis they are an organized sequence the two parties co-produce: a pre-closing summary of what was settled, an arrangement for what happens next, a mutually exchanged goodbye. A call that stops short of that sequence leaves the person with unanswered questions, or with business introduced after the farewell that nobody can act on. This skill grades the shape of that final sequence on a finished CALL-E transcript.

When To Use

• after any outcome-bearing CALL-E call, before writing up the results
• in QA pipelines, to batch-scan finished transcripts for endings that need a follow-up touch
• before replaying calls with a tighter scripted closing, to compare ending shape across runs

When Not To Use

• as a satisfaction or call-quality score; the card measures sequence shape, not how the person felt
• when the callee hung up mid-flow; truncation by the caller is a legitimate ending and is not the agent's failure
• during a call; strictly post-call analysis plus pre-call goal crafting
• on non-English transcripts; every lexicon is English-only

Workflow

Audit a finished call

python3 scripts/closing_sequence_auditor.py analyze \
  --transcript path/to/call-result.json

Reads the real get_call_run result shape ({status, result: {transcript}}) or the flat fixture shape used by sibling skill fixtures. The closing window is the last 6 turns (the whole transcript if shorter); the six checks are:

• summary_present: an agent turn in the window that marks a summary ("just to confirm", "to recap", ...) or states a confirm verb ("booked", "confirmed", ...) backed by a concrete value
• arrangement_present: an agent move that settles the next step ("we'll send", "you'll receive", "no further action", ...)
• terminal_exchange_complete: the agent said a farewell in the window and the callee said one anywhere after the first turn
• dangling_question: the callee's last "?" received only farewells - or nothing at all
• post_closing_business: the agent introduced values or questions after its own first farewell
• abrupt_end: no agent farewell in the window and the call stops on a question or a plain non-farewell turn