call-review

Call Review

Use this skill after a CALL-E call task has reached a terminal status and before its structured_result is used for anything that matters (booking, closing a ticket, updating a record, paying).

When To Use

• a call task reports task_completed: true and you are about to act on the result
• a batch of calls finished and you want to know which results can be trusted without reading every transcript
• a reviewer asks "did the agent say it was an AI" or "why was this call slow"

When Not To Use

• to decide whether to place a call (that is a consent and authorization question; see the safety references in this repository)
• as the only check on an irreversible or financial action; the verdict is advice for a human disposition
• on a call that has not reached a terminal status

Setup

Fetch the terminal snapshot with the official SDK or CLI (read-only):

calle calls get <call_id>   # or: client.calls.get(call_id)

Optionally run the console in this repository (apps/web/call-review-console) which performs every check below and records the disposition.

Workflow

1. Status first. status must be completed. failed, cancelled or a failure_code on the attempt is an automatic reject; nothing else needs checking.
2. Structured result vs. transcript. For every leaf field, find the turn that supports the value. Numbers must be spoken (a reported 9am needs "9", "nine", "9 a.m." in a callee turn). A value with no supporting turn is an unsupported claim; one unsupported claim is a reject. Boolean and enum fields (yes/no/confirmed) need a turn read in context, not a keyword hit.
3. Timing. From transcript_turns[].offset_seconds: response latency = agent turn start − previous callee turn start. Report p50 and p95; p95 above 6 s or two or more overlaps (a turn starting before the previous one) is needs_human. Silences over 4 s are listed with their position.
4. Compliance. The agent must disclose it is an AI in its turns, ideally the first. A callee stop or opt-out request ("stop calling", "remove my number", "don't call again") must be the last exchange; any agent turn after it that is not a goodbye is a reject. Card, account or ID-like numbers read aloud by the agent are a reject.
5. Verdict. approve only when every field is supported or read-and-confirmed, timing is within limits and compliance passes. Otherwise needs_human (timing, unreadable fields) or reject (failed call, unsupported claim, ignored stop, no disclosure, sensitive readback). Write the reasons in one line each.
6. Disposition. Record who reviewed, when, the verdict and a note. Never edit the call's result to make it pass.