call-summarizer

Call Summarizer

Use this skill after a CALL-E call has completed and the agent needs to turn the returned transcript into a compact, actionable post-call record.

call-summarizer is a post-call analysis skill. It takes a CALL-E call result that already contains a transcript, runs locally with no additional phone calls and no network access, and emits a single structured brief: a one-line outcome, a masked summary of the conversation, the action items with owners and due dates, the caller sentiment, and a redacted caller fingerprint for dedup.

It is a good fit for CALL-E's design: the hard part (the call) is already done, and the remaining work (turning a long transcript into something an agent can act on) is pure text analysis that should not require a second provider or a paid summarization API.

When To Use

Use this skill for:

• turning a completed CALL-E call transcript into a one-page post-call brief
• extracting action items with owners and due dates from a call
• surfacing caller sentiment so a follow-up can be triaged correctly
• producing a masked summary that is safe to log, store, or hand to a human
• building a redacted caller fingerprint for de-duplicating repeat callers
• any workflow where the call is done and the record is the deliverable

When Not To Use

Do not use this skill to:

• place, schedule, or cancel a phone call; it only reads transcripts
• summarize a call that has no transcript; it will abstain instead of inventing one
• act on the action items; it reports them, the operator decides whether to execute
• store PII; every output is masked and the fingerprint is one-way hashed
• replace a human review for medical, legal, financial, or emergency content
• run during the call; it is strictly post-call and never affects call behavior

Workflow

1. Collect the call result

Required: a CALL-E call result containing a transcript field (the full dialogue turns between the agent and the callee). The transcript may be plain text or a list of turns; both are handled.