cod-order-confirmation-call

COD Order Confirmation Call

Use this skill when a shop, marketplace or chat-commerce system has explicit authority to place one disclosed phone call to confirm a cash-on-delivery order the customer already placed. The call reads back the items and total exactly as recorded, confirms the delivery address, records requested changes, and returns a structured disposition. It never invents items, prices or delivery promises.

This skill does not execute calls, validate returned results or change order status itself. The compiler prepares a task and schema; the host must review the advisory result before applying its own rules. The external reference uses heuristic confirmation and cancellation rules, not a guarantee that every ambiguous answer reaches a human.

When To Use

• Confirm a COD order that arrived through WhatsApp, Instagram, Messenger, a web shop or a marketplace
• Reduce fake, duplicate or forgotten COD orders before goods are prepared and dispatched
• Capture an address correction or an item change the customer asks for
• Produce an evidence-backed disposition for the operations team

When Not To Use

• First-contact sales, upselling or unsolicited marketing
• Collecting card details, ID numbers, or any payment on the call
• Medical, legal, financial, collections or political calls
• Calling a number that did not come from the order record
• Hidden retries or recurring reminder schedules

Required Inputs

• order_ref: short human reference read on the call
• business_display_name: name disclosed on the call
• customer_name (optional) and to_phone_e164 (E.164, from the order record)
• items[]: { name, variant?, quantity, unit_price } from the order rows, not from a chat transcript
• currency, total, optional delivery_fee
• delivery_address (optional — if absent the caller collects it)
• delivery_policy (optional short text the caller may quote)
• language (optional), timezone (IANA)
• consent: must be true; do_not_call: must be false