donation-specification-call

Donation Specification Call

This is the reusable phone workflow behind The Missing Call, a category-neutral donation matching and fulfilment engine.

Use it when donated goods cannot be matched safely because a required real-world attribute is unknown. Examples include the age range on school supplies, labelled clothing sizes, furniture dimensions, whether goods are packed, available quantities, or whether a required document exists.

The skill asks one authorised contact only the questions currently blocking the match. It returns evidence-linked reported claims for human review. It does not inspect an item, certify its safety, approve an allocation, promise collection, transfer ownership, or prove that a document is genuine.

The governing rule is:

A completed call is not a completed match, and a spoken answer is not an inspection.

When To Use

Use this skill when all of the following are true:

• a donation offer, recipient request, warehouse record, or transport offer has an unknown hard attribute;
• that unknown value prevents deterministic compatibility or bundle assembly;
• the contact has consented to calls for this specific donation-specification purpose;
• the recipient organisation has authorised the question set;
• a human operator can preview the exact call before dispatch.

This workflow is category-neutral. It can ask about any attribute defined in the host application's category schema, including quantities, dimensions, sizes, age ranges, packing state, collection windows, accessory presence, or documentary evidence.

When Not To Use

Do not use it when:

• the phone number is merely present in a CSV, email signature, comment, directory, or public website;
• the contact or recipient organisation has not authorised the call;
• the operator has not reviewed the exact questions;
• the intended result requires physical inspection, legal judgement, safety certification, proof of ownership, medical advice, or regulatory approval;
• a previous attempt has an unknown outcome and has not been reconciled;
• the requested action is to book transport, transfer ownership, purchase goods, or promise an allocation;
• the situation involves an injury, fire, gas leak, electrical danger, or another emergency.